Good customer service, but issues at checkout
Overall the product was great. But charged for a "free gift". Was able to get a refund through customer service, but still had to reach out to customer service to get refunded for the gift.
By CAL
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
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ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 1,883 reviews with 2 stars · Clear filters
Overall the product was great. But charged for a "free gift". Was able to get a refund through customer service, but still had to reach out to customer service to get refunded for the gift.
By CAL
Not sure when they changed the formula for their brow pencil but this new one ain’t it. Ion like it anymore
By Dione M.
Bad costumer service,had to pay taxes and duties twice because the packages were labelled wrong.. so this was a very expensive experience
By Doreen
The super shock shadows and lip oils are amazing! But the matte shadows in the palette are virtually unusable. They’re impossible to blend :( but the shimmers and glitters are nice!
By Maddisen
Received a broken pallete
By Varshala A.
I received a broken lipstick
By María B.
Poor international delivery option. I think you should reconsider how international packages are delivered and bypass the post office of the respective countries. Rather have private courier services handle the delivery door to door like the way other big companies do. My package has been sitting somewhere in my country for over 10 days now and there is no trace of it anywhere.
By Megan D.
Gorgeous eyeshadows unbroken but the boxes came all crushed up , I purchased the bt21 collection to display and all the boxes were crushed up
By L F.