Order Cancellation
I Love colourpop but the fact that they can’t cancel orders / refund them when we’ve accidentally checked out is unacceptable. We should be able to have a certain time limit where we’re able to cancel orders.
By Minnie
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
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ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2,701 reviews with 3 stars · Clear filters
I Love colourpop but the fact that they can’t cancel orders / refund them when we’ve accidentally checked out is unacceptable. We should be able to have a certain time limit where we’re able to cancel orders.
By Minnie
It was easy to shop on site, and check out easy. What I don't like is how long they took to ship my items, Its been five days and I just found out my items are barely going to be shipped out from their warehouse. That is too long of a wait. Otherwise, this is my first time purchasing from Colourpop, I hope I love the items I ordered.
By Dianae
The products were ok, the color match from the online swatch to what I received was not accurate.
By A P.
I wish colourpop would put usd after their prices... spent A LOT more than I intended which I never would have if I knew.
By Lea
The lippie pencil box won't ship to Australia! No fair!
By Deprived
Need a cancellation option
By Genesis R.
delivery wait too long, almost receive the products around 1 month
By kerstin H.
I like the prices but they told me if I signed up with the newsletter they would send me 10% off and I never recieved 10% off... very disappointing!!
By Merrisa R.