Customer service could be better
My order was late and some items were damaged. Instead of getting help to fix the problem, I just kept getting a standard form email. Very frustrating.
By Lexia
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
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ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2,701 reviews with 3 stars · Clear filters
My order was late and some items were damaged. Instead of getting help to fix the problem, I just kept getting a standard form email. Very frustrating.
By Lexia
They took 21 days to deliver my package and they didn’t deliver everything in my package.
By Christina L.
Excelent products. Arrived so late.
By Ely
If there was free Canadian shipping— or even cheaper Canadian shipping, I would have made another purchase.
By Crystal Y.
The pans in my eyeshadow palette were loose so, during transit, a few of the shadows were damaged. Now all of the shadows have large glitter pieces from the middle shadow due to not being secure in the palette.
By Cara B.
The colours are beautiful but 1 was damaged and my daughter is unable to use it
By Lisa M.
Expédition lente
By samia M.
Received wrong product but customer service was good.
By Yu O.