Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
ColourpopSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 1,883 reviews with 2 stars · Clear filters
The products are affordable and the quality is great, however NONE of my orders ever process/arrive in a timely fashion, and the customer service is terrible. I've waited nearly a month for a package to arrive when it said it would take a week. Their CS is awful on social media, and takes forever online. just wait until whatever you want is at ulta, ordering from then directly just isnt worth it.
By Rebecca T.
It's really inconvenient that you are not able to change or cancel the order even only after 5 minutes after the payment. Otherwise I really love the brand and what they are doing, but this weird policy is preventing me from ordering more often
By Katka P.
Slow shipping. Delays. Customer service rep was not helpful.
By Fanny
My two boxes of eye shadow are broken when I received them. And the package was not delivered to my home and I never received any message or call to ask me to pick up my package.
By Jingjing Q.
My palette had a broken eyeshadow!
By Maher un nisa F.
Best glitters I ever used before!!!!
By D’Nia
The incorrect item was sent to me (to New Zealand) I contacted the team. It was a quick reply and the lady was polite and friendly but I have rated it low as initially I was offered a $7 credit which is useless as I'd have to pay another $10 postage! I was then given a refund. I find it unbelievable that you don't immediately send the correct item I ordered and paid for! It was your error and I can now not get the item I really wanted as I can't afford the postage or to place a big order. Your policy on this is VERY bad customer service
By Jackie M.
Really slow shipping! I don’t think my order has even been sent out.
By Courtney B.
