I received the wrong pallet in my order…
I received the wrong pallet in my order that was supposed to be a Christmas gift.
By sara R.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
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ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 6,209 reviews with 1 star · Clear filters
I received the wrong pallet in my order that was supposed to be a Christmas gift.
By sara R.
My package never came and it was expensive. This worthless company y doesn't even have a customer service number.
By Mitzi S.
I haven't received my purchase yet. I bought it on November 10th, on December 10th I asked about delivery and was told it could take up to 48 business days. So far, nothing.
By Simone C.
It never arrived!
By Lauren
Love the products, but I guess I'll just buy them whenever I'm in the states. I'm in the EU, ordered the products... they came while I was out of the country and they were returned. I emailed the company three times about this, because I have yet to receive a refund for my order! It's been since October and they haven't responded, and I haven't gotten my money back.
By Dana R.
I ordered on 1 December. It says they ship orders within 2-4 business days. It's been 2 weeks and still no tracking link. I emailed 3 times but the only reply I got was "your order is still processing" and then yesterday I receive an email telling me one of my items in my order doesn't have the old packaging available anymore and they asked if I still wanted it in my order. So it gave me confirmation that my order hasn't left their warehouse yet. What a shame because I usually like ColourPop but I don't think they're handling the holiday season rush very well :(
By Elicia M.
If I could go any lower I would, but unfortunately that’s not an option. Received half my purchases from colourpop and jumped through hoops to contact costumer service. They messed up my order didn’t ship half of it, and sold out so they don’t do refunds and they can only offer me credit on Christmas presents I ordered long before selling out. Extremely disappointed and will go anywhere else
By Kayla
Never arrived
By Reema A.