The makeup is fantastic but the return…
The makeup is fantastic but the return process is terrible. Customers should be able to return items for whatever reason, especially if it was a mistake when ordering.
By Carolina L.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
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ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
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The makeup is fantastic but the return process is terrible. Customers should be able to return items for whatever reason, especially if it was a mistake when ordering.
By Carolina L.
My ordered did not arrive complete and with one item not working properly. They refund me via Coupon the amount of both, nevertheless I bought the items during one sale, and now I can’t purchase both for the same amount and the Coupon does not cover the total now.
By Cristina Ahuatzin C.
I like the colours but the formula is drying and doesn’t apply comparable to high quality products. I suppose you get what you pay for
By Melissa S.
The colors are very pretty but the fall out is so much. Otherwise a great product!
By Lisa W.
Shipping has always been great 2 day shipping because I live in LA bit until this recent purchase it took 6 Days and looked like it might have been opened but customer service was amazing got back to me within less then 24 hours wich was amazing
By Nicole L.
I love the company. The products are excellent quality, but three things I dislike are: 1. the amount of release a year is just too much I can’t keep up. 2. Discontinuing shades that are so good. 3. And it takes a long time to ship.
By Anamelia F.
I received the wrong order and would prefer to have the correct item being shipped to me given that I’m in canada.
By min
The prices are good but many of the Super Shock shadows, one of their best known products, tend to dry out and become unusable after a year or so.
By RPB