Shades look very different than the…
Shades look very different than the pictures
By KJ
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 1,883 reviews with 2 stars · Clear filters
Shades look very different than the pictures
By KJ
Your shipping time is incredibly slow!! Other companies get their products to me way faster. Contemplating not ordering anymore from you!!
By Patricia S.
The delivery came later than stated without giving any reason or updates. Almost missed my item as i was going overseas.
By Zhu J.
Eye shadow has no pigment, can barely see color. If the shadows were pigmented, they would be very pretty. Unfortunate. Also, delivery takes forever.
By Shirley L.
While I am overall satisfied with the products that I receive, I resent having to wait up to 3 weeks to receive my order. Any order placed in the U.S. from a U.S. company should receive their order within 1 week. That’s just solid business sense. Longer than that, and the customer satisfaction is gone. You’ve missed the window of purchasing happiness and turn anticipation into annoyance.
By Anonymous
Lost package
By Cecile C.
Missing delivery. The company has no way to track packages that are sent. My package did not arrive to date - 2 months later. The attitude is that it is my problem. The tracking info did not help.
By Eli
Dos estrellas porque nunca puedo comprar. Siempre me llegue un correo electrónico avisando que se canceló la compra por un error en el proceso 😔
By Maria A.