I still haven’t received my items
I still haven’t received my items. I’ve contacted customer service and haven’t heard back
By Emma K.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 6,209 reviews with 1 star · Clear filters
I still haven’t received my items. I’ve contacted customer service and haven’t heard back
By Emma K.
No support when package was not delivered. No solution from Colour Pop
By Joanna
I never received my package with my items. I sent a few emails and no response or a refund.
By Stephanie W.
They cancelled my order immediately after purchase several times. Never got it
By Amney C.
Absolutely horrible company. My order didn't arrive, and "customer service" won't help me locate it. No refund, no assistance. They have my money but refuse to ensure delivery.
By Michael P.
I received a broken palette. The eyeshadows were not glued in properly. I gave this as a gift to my niece and was super embarrassed when she opened it. It looked very cheap. I contacted customer service and haven’t heard back from them.
By Tess
I have not received the package 2 months after ordering. Was supposed to get it in time for Christmas. Postal strike is done now but still haven’t received it.
By RK
I got charged for an order that they canceled after and i cant get back my money neither have any product. My bank says it got thru and cant make a charge back and colourpop says nothing can be done. So no money, no products. My first and last purchase there. I wonder why is declining the brand, bwcause their costume service is horrible for international orders. I hope it goes to bankruptcy foe their bad handling.
By Paloma Sz M.