ColourpopReviews of colourpop.com

Item missing from order

The eyeliner dried out after one eye! So disappointed!

I have been a long time customer of Colourpop. I was disappointed in the response about an out of stock item. I wanted to be guaranteed the sale price on an item when It was restocked, and I was told they couldn't honor it because it wasn't fair to other customers. Am I not a valuable customer. It isn't the fault of the customer if the item is out of stock, the sale price should still be granted.

Haven't recieved any information about my package and can not reset my password

Still waiting for information about when my order will be shipped.

On 11/4/19 I happily purchased order #14688074 and eagerly awaited the arrival of my purchase. However, on 11/6/19 when I received the shipping confirmation e-mail I noticed that my shipping address was incorrect. I immediately send an e-mail to explain this error. I received a response from Jessica P who informed me that my package had already shipped (which I was aware of that is how I knew the shipping address was incorrect and do not believe this error was on my part). While I continued to track my package (the suggested option by Jessica P) it was returned to Colourpop Headquarters on 11/27/19 (per the tracking #) which I had to monitor. I have yet to receive my refund for the product I have not received and which is currently in the possession of the company. This is not the first time I have ordered from Colourpops but this is by far the worst experience and my contact with the "Zendesk" the company version of customer service has been disheartening and impersonal at best. . . Still waiting for my refund.

I was not happy with my purchase. The oils in the primer got in all my products. The foundation I didn’t like the consistency and quality. The only to things that I thought were good in my package were the lipstick and the concealer. I hope one they colourpop changes the return/exchange policy.

Process takes too long. Every product is sold out most of the time.