Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
ColourpopSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 1,883 reviews with 2 stars · Clear filters
One of the product was wrong. The outer cover was right but inside wrong product. Submit a complaint and was promised 48 hours respond but it’s been 3 days. Disappointing. Otherwise would have given better ratings.
By Lyn@SG
The colors are really pretty, but they crease, and i find they dont blend very well. It just gets muddy. I wasnt super impressed with anything. The brow gel was messy, and didn't hold. The brow pencil is too red, i look like i have auburn eyebrows.
By Elizabeth R.
Love the products, but customer service is dreadful. When you do get hold of someone every single email they refer to you as "love". The international shipping they've gone with is one of the worst companies, the only company that doesn't actually have customer service. The whole experience of buying with them is awful, the price of shipping and tax on top of horrendous customer service truly ruins how amazing the products are
By Catherine
Shopping on the website was fine, shipping was fine. However, when I order 2 of the same products I only received 1, when I made the company aware of this I received a bland standard apology and a USD$10 coupon for my next order. I am an international customer so the USD$10 doesn’t even cover the ACTUAL price I paid (and will pay again) for the product I never received. There was no option to ask for a refund OR replacement, which I would have rather preferred, considering I essentially paid for an item that I will never own. Absolute rubbish customer service in my opinion.
By Grace T.
The product I ordered, they spray nozzle was broken. I contacted customer support and they never contacted me back.
By Karina G.
I ordered 5 items and got only 4 delivered. I used a third party company to deliver the package to my house so when I filled up a claim for the missing item they took no responsibility like if the other provider was to blame. Which makes no sense because the package was opened by me!
By Amelia F.
I do a order but the order wasn't give to cause ups give it to another person I don't have the product and they don't give to me the money
By Athina Marceau V.
My order still hasnt arrived and im worried. I have still not recived the product over a month after ordering it.
By Zelda
