PROCESSING order = forever?
Slow shipping. No news no updates
By Jennifer
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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45,188 reviews
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ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 1,883 reviews with 2 stars · Clear filters
Slow shipping. No news no updates
By Jennifer
Still haven’t received my order
By Victoria C.
I understand that they were closed during because of the pandemic and CA guidelines. They sent an email saying they're opening up distribution centers and starting to process orders, But my orders are paid in full, and there's no update on when it will be shipped and I placed my order on March 27th. I just want what I paid for. I love Colourpop products they're amazing and great quality. But this lack of communication on the status of my order is frustrating
By Talaya
Poor shipping timing. I understand the delay with covid19 but other major beauty retailers in California have shipped out my items within a few weeks
By Tasha C.
I made a purchase 2 months ago and I don’t know When will have my products, I understand that there are delays for covid-19 but I have done other orders in other companies and I have my products of all of theirs. And colourpop hasn’t contacted me about my order
By emy H.
My order was confirmed as of March, and due to COVID-19, my package was delayed, in which I understand that the state would not recommend it. But since your approval to ship orders as of May, my order has been "placed" for weeks now. With this being said, I also understand it's from the challenges the company is facing. But I'm sure you understand that I've waited for months now. But I will not be getting a refund, for I am hoping that these products are worth the wait, hence my 2 stars.
By diorr
Placed an order like a month before and still haven’t ship it to Australia
By Yvonne Y.
It has been so long since I have order and I have not received my package
By Robbie G.