Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
ColourpopSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2,701 reviews with 3 stars · Clear filters
I received a damaged No Filter Concealer. The tip of the applicator came off on my first use. I know Colourpop doesn’t offer returns or exchanges, so that was a little annoying. Other than that, I love everything else.
By Reynette M.
Ordering is fine but this is my second order and it just takes so long to even get my order processed. Then maybe a month later it will ship and then shipping takes a long time as well. I might just have to resort to waiting until ulta has products stocked and buy from there. The products itself are great especially for the price though!
By Stephanie E.
I have ordered many times from colourpop over the past 4 years and they are usually pretty great. Fast delivery, correct items, and nothing broken. However, my most recent order from them on black friday was pretty bad. 2 of the 4 things I bought were broken. They were supposed to be gifts for other people, so I wanted them either replaced or returned for a full refund. Colourpop did neither, so I was left with 2 useless items and a $4 refund on an order of over $100 :( they only refunded the specific shades that were broken, not the entire cost of the items. Really crappy on their part. Again, most of my experiences have been fine but this one time it was handled so so so badly by Colourpop that I can only give them 3 stars. I really feel like giving them 1 star though.
By C. P.
The Rose Face Milk and Rose Lip Mask came perfect, but the Good Mood Moisturizer was barely filled and I could see the bottom of the container when I opened it. I really like the product so I was very upset when it came so under filled. If I could get a new product or some sort of refund that would be very helpful. Thank you!
By Jordin C.
Quality is spotty and customer service isn't great
By MP
I did not receive my order, but I did receive a refund
By Lori R.
My order was in transit almost 1 month and my palette was badly printed inside of it the 3 last bottom shadows have no name beside
By Aleksandra B.
The products are good. Shipping time is terrible. I understand the no return policy but there ought to be one if someone is buying in excess of a certain amount. It’s better to try things at ulta than to buy through colourpop. Also they need better pics of colors on different skin tones. I’m specifically referring to the lips and eyes. I’m finding that there isn’t a ton of color payoff on the eyeshadows so that’s a pass for me.
By Shelley
