Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
45,188 reviews
ColourpopSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ColourPop offers high quality, cruelty-free beauty products that are on trend, on demand, and never break the bank. We are digitally native leaders in the beauty industry with a highly engaged community from all over the world. We deliver innovative, trendsetting products at record speed by producing every product on our Southern California campus.
Colourpop (colourpop.com) has 45,188 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 2,701 reviews with 3 stars · Clear filters
The eyeshadow palette I bought was lovely as was the eyeliner. The concealer was the wrong shade even with using the colour matching through shade options (I got matched at MAC and entered my shade there and it suggested the wrong one?) This could be improved.
By Kita
I like colourpop but on my first order they only sent me 3 of 5 items. I emailed them and left reviews, customer service is basically non-existent and rude and they never rectified the issue.
By Ayesha S.
The products are great, i with they would use a different shipping provider though, my original package was lost and it took a month to get a replacement, it was very frustrating.
By Jacee M.
long shipping time
By emily R.
The palettes I bought were good. Great pigmentation.. But the palette itself had a few scratches in the cardboard and some of the eyeshadow were not good pressed on the pan.
By Irene
Their products are nicely priced for the quality and quantity you get with each one. They forgot items in 2 of my orders recently and it took longer than the stated 48 hrs to get a reply from customer service, but when they did respond, it was resolved pretty fast & they sent the missing products right away. I would give them 4 stars if their customer service responded faster.
By Razzizzle V.
a gloss arrived dry and I have not had an answer on this
By alfonso daniel gay G.
I thought the palette was a bit dusky
By Kfo
