Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
476 reviews
Cognito FormsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Easily BuildPowerful FormsCognito Forms is an easy-to-use form builder designed to power your most advanced workflows. From approvals to signatures, from payment to generated documents, engage the right people at the right time in multi-steps processes and take control of your data. Sign Up FreePowerful enough for developers, yet simple enough for novices, the visual interface gives anyone the ability to quickly gather data, automate tasks, and increase your productivity.Free Trial
Cognito Forms (cognitoforms.com) has 476 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 36 reviews with 3 stars · Clear filters
The site took long to let me log in andi couldn't log in after that
By kamo K.
Response from Cognito Forms· Nov 6, 2023
Hi there! I'm sorry you're having trouble logging in to your account - could you please get in touch with our support team? https://www.cognitoforms.com/supportrequest
Hello my experience has been kind of ruff lately cause i never got any information about when im am suppose too start the job and the time
By Shavawn yvette S.
Response from Cognito Forms· Oct 30, 2023
Hi Shavawn! It looks like you have a question about accessing existing forms. In that case, please directly contact the organization or individual who created the forms. If you have any questions about your own Cognito Forms organization or setting up a form, be sure to get in touch with us: https://www.cognitoforms.com/supportrequest
In my professional opinion I feel like once the form has expired and the work is complete, it should be have the ability for the user to archive or delete. This would help with efficiency and timing. Instead of having to scroll through hundreds off past or old or expired requests.
By Domonic R. T.
Response from Cognito Forms· Sep 25, 2023
Hi there! In this case, I would recommend filtering your form entries to create a unique entry view. For example, you can use the Filter option to exclude entries that have a status of 'Complete'. You can learn more about creating entry views in our help guide: https://www.cognitoforms.com/support/195/entries/creating-entry-views If you have any questions, please get in touch with our support team: https://www.cognitoforms.com/supportrequest
Creating the form was well designed but being able to get the inputs back in a useable format is a nightmare and even worse…an unanticipated nightmare.
By Charles A B.
Response from Cognito Forms· Jul 24, 2023
Hi Charles - I'm sorry that you're having trouble with your form. Could you please get in touch with our support team? https://www.cognitoforms.com/supportrequest
Overall a good product. I like that we have the options to build our form, however when it loads into our database the 10 digit phone number isn't filling in correctly, and I don't see a way to edit that. Some phone numbers have ( ) for area codes, some have - dashes, and others are straight 10 digits. This is and will be an ongoing issue as the majority of the population will use a cellular device for emails, communication, and donation platforms.
By Theresa S.
Response from Cognito Forms· Jul 18, 2023
Hi Theresa! Regarding phone numbers, our Phone field should require a consistent format/number of digits. Could you please get in touch with our support team? They can take a look at your form and see what's going on: https://www.cognitoforms.com/supportrequest
Lack of Enterprise Functionality. Cognito Forms can be a powerful tool due to its simplicity and functionality; however, the lack of enterprise administrative visibility, management, security, and controls really limit the tool's ability to distributed across the enterprise. Our use would significantly increase if there were better centralized management/visibility available.
By Jason B.
Response from Cognito Forms· Apr 24, 2023
Hi Jason! We would love to know more about your specific enterprise-level needs; please check your email inbox for a message from our Product Manager.
Not being able to speak to someone in Customer Service is not helpful. I'm not a programmer so going back and forth via e-mail is ridiculous, when trying to figure out if what I'm doing is going to work.
By Jens L.
Response from Cognito Forms· Apr 10, 2023
Thank you for the feedback, Jens. We’re sorry that you had a frustrating experience with our support system. Our goal is to help customers as quickly as possible and we are always working to make our process even more efficient. If there’s anything else we can do for you, please let us know.
Need native Salesforce integration.
By Joel R.
Response from Cognito Forms· Feb 13, 2023
Thank you for your feedback, Joel!
