Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
283 reviews
Colorado BotanicalsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SUBSCRIBE & SAVE 15%Free shipping. Skip or cancel anytime.We understand how you have better things to do. So sit back & relax while saving up to 15% on your subscription orders while we make sure you're always supplied with the best CBD.While CBD brands are a dime a dozen these days, Colorado Botanicals somehow felt different than many other companies we’ve come across." - CBD SchoolPremium quality hemp-derived THC-Free CBD company specializing in extracting & purifying hemp extracts while keeping intact essential phytocannabinoids & terpenes with the least impurities that degrade quality. Terpenes not only hold similar health properties like CBD, but they enhance the effects of all phytocannabinoids as it crosses the Blood-Brain Barrier.Our success is not only due to the quality of the product; it’s down to our passion, attitude, & driving force. Our team at Colorado Botanicals makes sure each step of the process is handled with care.Our mission is to help make a positive impact and an unforgettable experience in as many people's lives as we can.SHOP CBDPRODUCT FINDERQUALITYCBD BASICS60-DAY SATISFACTION GUARANTEEWe believe in the quality of our products so much that we proudly offer a 30-day satisfaction guarantee. If you're not satisfied for any reason, just contact us and we'll take care of you.
Colorado Botanicals (cobocbd.com) has 283 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 30 reviews with 4 stars · Clear filters
Your delivery was flawless. As to the product I’m not sure I selected the right thing. I was hoping for some pain relief for arthritis. It does not seem to be providing the relief I hoped for. Maybe you could suggest some other product that may be more helpful.
By Judith S.
Everything is great with the product but this US mail is something else first time took 8 days second time I paid for 2 to 3 days took another 8 days thanks
By Benny W.
Response from Colorado Botanicals· Oct 11, 2021
Hi Benny, thank you for the feedback, and we're delighted to hear you're enjoying our products. We apologize for the delay in shipping. Our company is growing faster each month than we ever anticipated, and we're trying our best to get all the orders out on time while ensuring they are adequately packaged. There are also massive delays with UPS and USPS this past four weeks, but luckily, your order did not come across delays with them. We've also gone ahead and refunded you for the extra shipping you paid for since we did not fulfill it on time as your paid for. Again, we apologize for the delay. We promise this is temporary and will not occur in the future.
Prior to update: I placed an order on September 21st, and paid extra for 2-3 day UPS shipping. I got an update on the order for USPS tracking on the 22nd. Odd, but ok... I'll give them the benefit of the doubt. Fast forward to October 1st, and I still haven't received my order and the tracking still says "shipping label created", not shipped or in transit. I've emailed and contacted them on Facebook, and I haven't received a response at all. Facebook messenger shows they haven't even looked at my message. The only review on Facebook is from a guy with a similar experience... paid, but never received an order. Posting this now because I don't want others to be scammed like I feel I am being scammed. UPDATE: Finally got updated tracking info from USPS, and received a refund for the extra paid shipping. Updating my review to 4 stars on the hopes that this won't happen again if I order from them.
By Jess F.
Response from Colorado Botanicals· Oct 1, 2021
Hi Jess, first and foremost, we sincerely apologize that you had this experience with us and the inconvenience. Unfortunately, carrier issues do occur sometimes, and as much as we wish this never occurred, it does happen, and it's entirely out of our control. However, when this occurs, whether a package is lost, not tracking, or even when a customer receives a broken bottle, we always reship another package out. We never have and would never refuse to ship customer orders when they paid and trusted us. We truly apologize regarding the Facebook situation. Facebook is not the best place to contact us because we have much more accessible options. It's also the first time we've been told by a customer that they contacted us through Facebook, especially something urgent. We promise we will be looking into this today and making changes where we stay on top of any Facebook messages or alerts. We wish you had contacted us through our Live Chat on our website that we respond to within seconds during business hours. Our support email is [email protected] which we usually respond to within one hour or simply calling (800) 563-0187. Again, we sincerely apologize for all this. We hope you understand we will never mislead or refuse to help any customer. We promise we are far from being a "scam," and we ask you to please review the hundreds of reviews on our Trustpilot page and our website where customers love our company and products. We will be looking into your Facebook message and reaching out to you shortly to update your order. We do not doubt that something occurred with your package during transit, and we will be resending a replacement out to you today.
I enjoyed the expirence
By Meerza A.
Quick shipping, gummies taste good!
By zmtech
Products have worked very well for me and for my furry friend. During shipping the gummies all melted together. Not sure if there is a remedy for that in shipping but thought I would mention it. Thx.
By Frederick C.
Response from Colorado Botanicals· Sep 4, 2021
Hi Frederick, thank you for your feedback. We're glad to hear our products are working very well for you, and hearing our products had a positive impact on our customer's health makes us so happy! In regards to the gummy situation, we're really sorry about that. Our 25mg gummies sometimes get a little mushy from heat because we don't use any preservatives or unhealthy ingredients to keep the gummy in perfect form. Trust us, there are several effortless ways to solve that issue, but it defeats our whole company's purpose of being all about and promoting health. In the coming months, we promise that won't be the case because we're working with our gummy formulating partner to make slight changes while staying true to our company values. Please check your email because we reached out to you, and we want to make sure you're taken care of.
Although there are some challenges with the website, customer service is excellent. The gummies are effective and great tasting, too.
By N. B.
Response from Colorado Botanicals· Sep 2, 2021
Hi Nate, thank you for your positive feedback on our gummies and the kind words about our customer service! We do try our best to be as helpful and informative to our customers whenever they need assistance. We are working on many issues and improvements regarding the website, so we apologize for the inconvenience you had encountered with your experience. We promise there will be a noticeable change in the coming weeks. If you don't mind, we'd love to hear the specific issues you encountered, so we make sure it gets taken care of. If there is anything else that we can help you with, please don't hesitate to reach out to us!
So far so good. I have been taking these gummies for a month now. I believe they are giving relief. I will continue as long as I think they are helping.
By Patricia V.
Response from Colorado Botanicals· Jul 23, 2021
Hi Patricia, thank you for your feedback! If you need any assistance with CBD dosing and finding the right dose to see maximum results, please don't hesitate to reach out to us. Calling us would be the best as it would be much easier since it's more of a complex answer than explaining through our Live Chat or Email. Our phone number is (800) 563-0187 but whichever you prefer. You may also read our blog post on CBD dosing: https://coboCBD.com/cbd-dosing-guide/
