Coast DentalReviews of coastdental.com

I rarely leave negative reviews, but my experience at Coast Dental in Lakeland was disappointing enough that I feel others should know what to expect. The office staff and hygienists were genuinely friendly, professional, and welcoming. Unfortunately, that positive experience ended when I met with the dentist. His chairside manner was aloof, condescending, and dismissive, especially after I made it clear that I wasn't interested in implants right now. My immediate treatment goals were straightforward: restore my bite, stabilize my remaining teeth, perform the necessary extractions and fillings, and fit me with upper and lower partial dentures. My long-term goal was to consider implants in 3–5 years when the timing and finances made more sense. Instead of addressing those needs, I was presented with a treatment plan totaling over **$21,000** for the upper arch alone, complete with expensive crown work that I neither requested nor felt was necessary. For that kind of money, I could be looking at a full implant arch elsewhere. It became obvious that the treatment plan was built around maximizing revenue rather than meeting the patient's stated goals. I left feeling like this is an implant mill—not a true restorative dental practice. Once it was clear I wasn't buying into an immediate implant case, I felt like my concerns and priorities no longer mattered. If you're looking for a practice that listens, works within your goals, and treats you like a person instead of a profit center, I'd encourage you to look elsewhere. Dentistry should be about restoring oral health and building trust, not steering every patient toward the most expensive treatment possible.

CAUTION THEY STOLE MY INSURANCE REFUND! Coast Dental/. Sprayberry Office (Refund Dispute) Details as follows: 7/29/25..Coast proposed treatment plan (Crown for tooth #15) My Copay Cost $ 1,058.00* * This amount is the amount dictated by my primary dental plan Coverage offered by Kaiser Permanente Medicare Advantage and Administered by DeltaCare USA. 9/15/25.. Phase 1 to prep tooth by Coast dental. Payment in full made by credit card in the amount of $ 1058.00. 10/9/25 ..Phase 2 to seat the new crown. No additional charge 10/21/25 Filed a claim with my Secondary Dental Insurance Company Physicians Mutual Insurance through their Claims Administering Company America’s Benefits, requesting the claim to be paid directly to me as shown on their Claim Form since I had already paid Coast in full . After a followup communication by Fax providing them with dental charts, etc. and all pertinent details they approved The claim for $ 376.00. 11/3/25 I called Physicians mutual when I had not received the refund.They mailed the Check # 2909856 Directly to Coast Dental/Sprayberry office because Coast Was in “their network” and their policy requires the refund be sent there and that Coast would then issues the refund. 11/2/25 to 12/4/25 I made multiple calls to Coast Sprayberry and was informed on 12/4/25 by Joyce that they had received the check on 11/20/25 and that it might take 1-2 Months for Corporate to process a refund back to my credit card. 12/4/25. I have a recording of this phone call with Joyce of Coast Sprayberry. 12/3/25. I called DeltaCare USA who told me to call Kaiser. 12/3/25 Called Kaiser my Medicare Advantage plan provider and was told to file a grievance. Grievance filed # 202602030413. 2/4/26 Followup call (RECORDED) with Kaiser and spoke to Jeff in Grievance Dept. who Asked me to give him a week to research and he would get back to me. He didn’t. 3/3/26. I called Jeff at Kaiser again and left V/M. 3/5/26. He called back and said they spoke to DeltaCare Usa and that there was “Nothing they could do”. 3/18/26 I got a call from Coast Sprayberry ( Lucretia) who stated that Corporate had finally Approved the refund after sitting on the approval for months.She stated that it would Just take a few days to show up on my credit card. 3/23/26 I had a dental Cleaning done and advised I had still not received a refund 3/30/26. Called Coast Dental ( Lucretia ). She said she sent an email to Determine what was happening and would get back to me when she heard back. ( I Recorded this Call) She never called me.

Fraud alert!!! Avoid Port Richey Coast dental office. Dentist is nice. office staff are corrupt beyond measure.

You should be very cautious in using this dentist. While the tooth cleaning they performed was OK, it cost much more than an identical procedure done by my dentist of the past twenty years. Even more disturbing was their quote of $ 10,000 for additional work which my regular dentist has done numerous times for a fraction of that price.

This star rating is the lowest allowed. I would prefer a -5 rating. In Nov 2025 I went in for a cleaning. I was taken in to get x-rays then escorted into the hygenists room. The dentist came in to examine my teeth. He informed me I have a cracked bridge and showed me the crack. The hygenist then pulled up my x-rays and told me I needed a deep clean. The areas he told me about did not look like they were tarted layden to me, but hey, he's the expert. Right? He had me sign a paper agreeing to the procedure,and told me I would have to return to have my uppers deep cleaned another day. This whole process took no longer than 45 min. from the time I walked into x-ray until I left. I returned the following week I went in for my uppers to be "deep cleaned" This deep cleaning took a total of 12 minutes from the time I sat in the chair until i got up. This should have taken an hour each, upper and lower plus x-ray and exam time. No numbing gel was applied and no pain was present either time. I am aware these DSO's are netorious for saying procedures are needed when not really necessary but this was blatant. I will be looking for another option. The problem is finding another dentist that accepts Advantage plans. It seems these plans don't mind the rip-offs.

Called just to get pricing on a cleaning, they had to transfer me, and still could not provide an acceptable quote. Said we don't know which type of cleaning you need, and afterwards just quoted $800 for a cleaning. Very outrageous, unprofessional, and opportunistic to force people to come in and waste their time.

This is the most corrupt dental practice I’ve seen in my lifetime. They are deceitful,deceptive and dishonest. They will never perform the service you require or request. They operate under lies and manipulation. I went to have my annual cleaning which is always free once a year with my insurance company. They denied my cleaning stating that I needed over $1600 in dental care, despite my having been treated by another dentist months ago who said I had no issues other than 2 teeth that needed deep cleaning. This practice on the other hand lied to my face telling me that I had multiple serious issues that needed to be resolved before they could even consider cleaning my teeth. They should be shut down and their license should be revoked. I’m going to also complain to all governing dental organizations. This corrupted organization also owns DentistyRx. We’re they sell their deceptive products like there useless electronic toothbrush, which is also a scam.

Front office and management sucks. Overall concern is collecting your cash and "covering their A's". Power struggles between staff and patient care providers as to which patient is who and what is going to be done. Great work on wrong patient. Names and identities very hesitantly disclosed and conflicting information. Don't leave the office without your treatment plan or come back without or have another issue and call for a walk in visit because you may have your DDS or someone filling address the wrong issue first or perform something that doesn't have to do with your treatment plan or what you came in for. Quess what happens then no record, no bill. Or your insurance may be double billed because an accountant or biller at another office takes control and you may have over $1000 in dental service credit. And it's all your fault despite identifying yourself and what you're there for, or if you should leave your treatment plan home and are not sure specifically where your dentist left off in your dental work. Don't leave without your bill and make sure you ask if you're covered for each visit before you go in check with your insurance because even when you ask it's an afforded courtesy not a service. Your Dentist may not know you by your next appointment. No more written records, it's all in the computer system and sent to the main office somewhere.