If I could give zero stars
If I could give zero stars, I would. Please, read the fine print and save yourself the headache. I’m writing this so others don’t have to go through what we did. 1. Misleading Delivery Timeline The company’s documentation and verbal communication failed to clearly state that the “first available delivery date” is not the guaranteed delivery date. Instead, it merely initiates a legally binding 21-business-day delivery window, a detail buried in the fine print. This lack of transparency led to confusion and disrupted our move-in plans entirely. That was never made clear upfront. And after that date passed, we received zero communication about when our items would arrive. 2. Failure to Coordinate and Communicate Shipments At no point did the company proactively notify us of the timing or status of our shipment. We kept calling to ask if our stuff has left California, but we made it to CO driving and it took us 5 days, when we called once we got to our home, all they said was that our stuff hasn’t even left California yet. They were planning the route. Keep in it this is already a week after picking my stuff up from my old place. Once it arrived it was only HALF of our stuff. Upon contacting the company, our designated coordinator stated she was unaware the rest of our shipment remained in Los Angeles. There was no effort to provide us with an updated delivery schedule, and the second half of the delivery also arrived without warning. No notification was provided for the second shipment either, and the driver himself was unaware that our balance had been paid in full. He held our belongings in the truck until he could reach someone at Coast 2 Coast Movers, and explicitly stated that “they don’t communicate with us.” This lack of internal transparency is not only unprofessional. 3. Attempted Double Billing Coast 2 Coast Movers attempted to charge us an additional $5,700, despite the fact that we had already paid in full. This billing error occurred due to poor internal communication and a change in point-of-contact, which we were never informed about. When we brought this to their attention, the response was dismissive and unprofessional. No apology was offered, and there was a complete lack of accountability. 4. Damaged Property and Non-Responsive Claims Process Upon receiving the second half of our delivery, we discovered significant damage to our belongings: -A broken dining table -A 60-inch television that is now completely inoperable When we contacted the company, we were directed to file a claim via a third-party platform. The link provided did not function, and no alternative was given. Again, there was no ownership of the issue, nor any display of concern or responsibility. 5. General Lack of Professionalism Customer service was severely lacking throughout the entire process. Each time we called for clarification, we were told that no one had the authority to answer our questions and that someone would “call us back after speaking with a manager.” These follow-ups rarely occurred, if at all. We were left in the dark at every stage of the move.
By ATM