CNA InsuranceReviews of cna.com

This is by far the worst company I have ever dealt with!!! You don't want to pay your customers the money that is due them!! We pay in, but you make it Sooo hard to pay out what is due to your policy holder!!! 😡 I have been working on behalf of my sibling who has dementia, and have spent countless hours on the phone, and 3 months has passed, and it's still NOT resolved. DO BETTER!!!

If I could give them negative 5 stars, I would. They will do anything to not cover a claim. I had an electrical issue with my vehicle that was caused by water intrusion. The dealership says that they see this happening quite a bit, in just wear and tear but at no fault to the owner. CNA would not cover this. Please save yourself some money and do NOT use CNA.

CNA has abysmal case management, procedures, knowledge of Medicare and their own policies. The tactics they use to delay approvals, prevent or short pay policy holders is obvious and embarrassing to this organization. I now have 88 year old and 90 year old parents that are at risk due to their incompetence's in handling LTI!

My wife and I took out long term insurance from the government in Maryland 25 years ago, and never made a claim. My wife got a "buy out deal", but I did not because THEY claim my policy was issued in CALIFORNIA! Both our policies were issued the same DAY in MARYLAND. They tell me that they will give me NOTHING to surrender the policy. THEY ARE CROOKS, DON'T DEAL WITH THEM.

If you want to join me in a class action lawsuit against this company, email me at: swiftsowl @ gmail.com If I could give this outfit negative stars I would. Anyone reading this, DO NOT and I repeat DO NOT consider taking out a long term care policy with this company. Unless you have copious amounts of patience, tenacity and time, they will literally drive you crazy. Every time I get off the phone with one of their customer service reps, my blood pressure is through the roof. Sometimes suicide crossed my mind. My father took out 2 policies in the mid 90’s—one for mom and one for himself and have been paying for almost 30 years. Now dad has pretty bad dementia and mom not far behind. The hoops CNA continuously makes you jump through to receive a dime is just ridiculous, even having to recertify diagnosis of dementia 90 days after claim approval!? What?! You think he’s recovered and no longer in need of care? Everything is done by fax and letter via snail mail. Everything is time-lagged by a month or more. One person tells you one thing and another person tells you another. You never talk to the same person twice and heaven forbid, you can’t talk to the person actually processing the claim to ask questions… nope! I’ve been working to get reimbursement on claims, after spending thousands of dollars out of pocket, since April, 2024. Know how much we’ve been reimbursed? Less than $800. But for me that was a small victory to even get that. Now I’m trying to pursue thousand more but of course more hoops to jump through due to some random persons rejections of care notes. I could go on for hours about how incredibly painful CNA has made this time of life. I work full time in addition to my part-time job of helping my demented parents AND calling CNA with questions. Anyone with a CNA policy needs to make sure you have high functioning children who can navigate this process for you in the future. Otherwise, CNA will get off paying you NOTHING!! That is their goal after all. They are evil.

We need to update the mailing address on my father's policy. My father has dementia, so I'm officially authorized on the policy, but the representative said they couldn't update a mailing address without my father coming to the phone. There is no way to update the address online or send a letter, and even my being authorized on the account didn't matter. That is absolutely ridiculous for a company that must regularly deal with people who are incapacitated or unable to participate in this sort of administration.

Fraudulent. They will try anything to try not to pay a ligitimet claim. They was ask for tons of paper work and validation making you think if you send them they will pay your claim. DO NOT BELIEVE THEM. That is why they have 48 billion with a B dollars.

Awful company. No communication. Immediate payment or they stop coverage. I am better off without them.