If I could give zero stars
If I could give zero stars, I would. I hired Clearwater Systems to fix a salt blockage in my water softener. Their technician came out, acknowledged the water hardness was testing poorly (at a 4), but told me the salt rock would just "dissolve on its own." It didn't. Over a month later, my system was still completely blocked and the water wasn't soft. When I contacted management to send someone back out to actually fix the problem I paid for, they gave me the runaround and refused to confirm they wouldn't charge me a second trip fee. I ended up having to hire a completely different, competent professional to come out and actually fix the blockage. I formally disputed their invoice in writing because they failed to complete the repair. Instead of acting with integrity and addressing the dispute, management ignored my emails and instead sent a threatening "Final Notice" letter saying they were sending me to collections. Avoid this company. They do not stand behind their work, their technicians give inaccurate advice, and they resort to collection threats rather than providing adequate customer service.
By Nicole P.