Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
21 reviews
ClearentSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Clearent we like to keep things simple. Our goal is to be one of the world’s very best credit card processing companies, and our way of achieving it is pretty simple. We provide the kind of passionate service that people really don’t expect anymore, the kind that makes customers enthusiastically recommend us to their friends and colleagues. Couple that with transparency, integrity, and innovation and you’ll find a company that never stops looking for ways to make our clients more profitable. Founded in 2005, we built Clearent from the ground up to be a different kind of payment processor, the kind that brings a whole new dynamic to the industry, going beyond transactions to build long term relationships and provide our clients with the tools and insights that make a difference.
Clearent (clearent.com) has 21 customer reviews on The Fair Hearing, with an average rating of 1.9 out of 5.
Showing 16 reviews with 1 star · Clear filters
If I could leave a negative star. They took money back out of my account without any explanation or prior notice. Beware of clearant.
By alxb
Response from Clearent· Apr 16, 2025
My apologies that you did not have a good experience. Please reach out to our Customer Support team ([email protected]) with your merchant ID # and specific details and they can look into this specific issue for you.
Clearest has charged me $103.40 without my knowledge or explanation. When I asked the sales person to explain he gives me the runaround. Never in 40 years of taking credit cards have I had a worst experience. Ripping people off is not a service I would recommend. It's a service that should be sued
By Mark T.
Response from Clearent· Mar 19, 2025
Thank you for reaching out and sharing your experience with us. I sincerely apologize for the frustration and confusion you’ve encountered regarding the charge of $103.40. We understand how important it is to have clear and transparent billing, and we regret that your experience fell short of our standards. Please know that we take these matters seriously. To assist you further and provide a proper resolution, I encourage you to reach out directly to our customer service team. They are available to address your concerns and work towards resolving the issue as quickly as possible. You can contact them at 866-435-0666 or via email at [email protected].
I am submitting a formal complaint against Clearent regarding unresolved issues with transactions processed through their service. We ran the card three times because each transaction appeared to be "failed" at the time of processing—no signature slip was printed, and there was no indication that the payments were successful. However, when we later reconciled our account, we discovered that the payments had, in fact, gone through. We initially did not contact Clearent's customer support because of the apparent failure of the transactions. It was only upon further investigation that we realized the payments were processed, leading to confusion and frustration. Despite reaching out to Clearent for clarification and resolution, they have refused to take any responsibility for the issue or offer a solution. Their customer support team has been unhelpful, and we have not received any meaningful response. As a long-term customer, we are deeply disappointed by the lack of transparency and accountability. We believe Clearent has failed to address this issue properly, and their refusal to resolve the situation has caused us unnecessary stress and financial inconvenience.
By Nicole
Terribly dishonest company. They rushed me (by phone) through a contract over the phone and purposely did not tell me it was for 3 years, and that there was a $400 service termination fee. After 6 months of not using them, I decided to cancel their services and they lied and said I was clear of all fees. Then, they charged me the $400 anyway. STAY AWAY from this company. They run business like a seedy used car dealership.
By S.W.
Response from Clearent· Sep 26, 2024
I appreciate you sharing your concerns, and I’m truly sorry to hear about your experience. I understand how frustrating this situation must be for you. However, I must clarify that the terms of your contract, including the duration and the service termination fee, were outlined at the time of signing. I recommend reviewing the contract for these details. If you have further questions or need assistance, feel free to reach out to our Customer Support team at [email protected].
Read your paperwork...... three year contract and then autorenewal for each year after. If you break contract $399 charge to your checking account. Very disappointing customer service
By Becky
Response from Clearent· Oct 3, 2024
I sincerely apologize for any confusion or disappointment you've experienced. Please know that we are committed to improving our customer experience, and your comments will help us in that effort. If there's anything we can do to assist you further or clarify any details, please don’t hesitate to reach out to our Customer Support team at [email protected].
Deceptive company. I don't like putting in Social Security Details unnecessarily, so had them look at my site and approve products before doing so. Fill out massive application with tons of personal info and then get denied processing account due to "internal protocols of sponsoring bank". For the record, I've been in business for 27 years with zero problems, zero debt. This was for a CBD site, which I have processed successfully for 10 years with ZERO chargebacks.These frauds should be shut down.
By The H.
Response from Clearent· Apr 16, 2024
Hello, we take the rules and regulations from our Sponsor bank seriously and unfortunately, your website did not meet our CBD processing standards. We apologize for any inconvenience and appreciate your patience and understanding in this matter.
We were promised 2.45% and no monthly fees. We were charge 3.45% and a $43 monthly fee. When I asked them why they are charging more than what is in our contract, they very rudely asked me if I wanted to cancel my account with no explanation or offer to adjust their charges. They charged me $70 on credit card charges of $1087. That's 6.45% in credit card fees!! I obviously cancelled my account, right away. Then 3 weeks later, they charged me another "monthly fee". I'm so confused to why this company is still in business. They will just help themselves to the money in your account to see if you are paying attention!
By Chris S.
I have been self employed for 21 years. This company has made my top 5 list of most hated companies I do business with. In order: 1.) Intuit 2.) Global Payments 3.) Clearent 4.) Chase 5.) Bank of America Is it any wonder that 4 out of the top 5 are banks? These banks might as well be a branch of government. They are horrible. They don't communicate with their clients and they don't even pretend like they are concerned that a customer might be dissatisfied. With Clearent, the people who answer the phone are powerless to solve any problems. The people who are won't answer the phone. You have to e-mail them... and they just tell you to F off and give you the 800 number to call a rep who can't help you. Is it any wonder their customer service phone number ends in 0666? This was not a random thing, I don't think. They hate their clients and view them as a nuisance so they literally sought out a number ending in 0666 to rub it in our faces.
By NineElevenWasAnInsideJob
