Horrendous company.
Horrendous company. They reply in French for a start but then reply in English ignoring what you have said. Then they reply in French again, delaying the complaint. I will never use them again and boycotte them online
By Vicki G.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
32 reviews
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Clarea is listed under Cosmetics & Makeup.
Clarea (clarea.com) has 32 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
Showing 30 reviews with 1 star · Clear filters
Horrendous company. They reply in French for a start but then reply in English ignoring what you have said. Then they reply in French again, delaying the complaint. I will never use them again and boycotte them online
By Vicki G.
Terrible company. For a start, the product doesn't work. It goes on white and stays that way, there is zero adjustment to your skin as promised. Secondly, even though they say there is a money back guarantee, they refuse to give it to you once the product has been opened! They reply to you in French, insist on you sending the product back to France, reject refunding for any used item and say they have a returns policy that states this - but everywhere on their site says a refund is no fuss, no questions! An absolute joke of a company. Avoid at all costs.
By laura O.
Dreadful scam
By Jenny R.
The product is awful and they dont respond to complaint
By hannah
The product is misleading. They offer a money back guarantee, no questions asked. However, to get anywhere with customer services in near on impossible! I have filled out the ‘contact us form’, followed up with and email and then re sent that email again! I have heard nothing! No acknowledgment. I have asked how I go about returning and getting a refund, nothing!!!!
By Naomi
This company is saying it has a score of 4.8 on Trustpilot, which would appear to be untrue
By AnnieVeeBee