Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
762 reviews
Claire's Florence, KY.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Check out the hottest trends in accessories, jewelry, gifts, and teen fashion at Claires.com. visit our Florence Mall location in Northern KY, to get in on our AWESOME in store exclusive ways to save. Always a wall to wall Mega Sale happening in store. Buy Online, pickup in store for other exclusive online only steals and deals. We also offer ear lobe piercing, we can pierce your 1st, 2nd's, 3rds and etc... as long as it's on the earlobe we're good to go!! PLUS..... Claire's is currently running a brand spanking new promo that you'll LOVE. Get an Ear Piercing, Sign up to be a Claire's Loyalty member( give email and phone# at checkout) and receive FREE EARRINGS FOR AN ENTIRE YEAR!!!!! That's correct, once a month you will receive a code in email form to bring in with you to pick out your FREE EARRINGS for that month! Then that happens each month for an entire year, that's over a $200 value by itself!!!!!Hope to see yall real soon so we can get you set with all the hottest trends. 😘💜💜💜💜
Claire's Florence, KY. (claires.com) has 762 customer reviews on The Fair Hearing, with an average rating of 1.4 out of 5.
Showing 656 reviews with 1 star · Clear filters
I purchased a pair of bracelets for my grand-daughters with "big sis" and "lil sis" beads. They were delighted but disappointedly the elastic broke on both within hours, leaving one of them in floods of tears. I felt I'd cheated them, but in reality it was Claire's that had cheated all of us with shoddy goods. I will not be buying from them again. Sadly I had bought them online and not kept the paperwork.
By Mrs A.
Una stella è anche troppo!!!! Ordine effettuato mesi fa è MAI ricevuto. Assistenza clienti inesistente !!!!! Mi chiedo.m come sia possibile che tutto questo sia legale e che il loro sito continui ad esistere!!!!!
By Katiuscia M.
Rozzano.Promozione non registrata orecchini in omaggio dopo piercing. Probabilmente la commessa ha usufruito dei miei regali.
By Alba C.
Esperienza PESSIMA!! Commesse incapaci e poco professionali. Dopo aver speso ben 60 euro da loro, quindi non proprio due soldi, arrivo a casa e la collana che ho comprato da sola mi si comincia a intrecciare in una maniera incredibile, diventando indossabile. Nonostante diverse spiegazioni al riguardo, gli ho detto che non sono stata io a farla diventare in quel modo ma non hanno voluto proprio darmi retta. Sono andata da loro e nonostante avessi speso da loro la bellezza di 60 euro non mi hanno voluto aiutare solo perché la collana non aveva il suo cartoncino del ..., rispondendomi "non è il nostro lavoro usa acqua e sapone". Quindi non mi hanno ne ridato i soldi ne cambiato collana, quindi ho speso la bellezza di 20 euro per una collana che manco indosserò mai perché è impossibile da strecciare. Non solo, anche i bracciali dopo soli due giorni hanno cominciato a farmi diventare il polso tutto verde e il piercing all'ombelico pagato anche quello 20 euro mi ha fatto infezione!! Non andateci rubano solo i soldi! :D
By Sofia
Des voleurs et arnaqueurs!!! Colis jamais reçu. Ne répondent pas aux mails. J'invite tout consommateurs à les signaler sur le site "signal conso" (répression des fraudes française) mais également sur le site " econsumer.gouv" pour les escroqueries internationales. Nous avons des droits et cette entreprise a le devoir de les respecter !
By Kim
Site à fuir absolument. J'ai commandé des bricoles en soldes pour faire plaisir aux enfants + un cadeau d'anniversaire pour une amie. En tout j'en ai eu pour 57€. J'ai reçu mon colis relativement rapidement en juin. Hier, je rentre de vacances, j'avais une facture UPS pour frais de douanes et frais d'avance de douane d'un montant de 46.20€!!! Or, quand j'ai commandé, tous les prix étaient indiqués TTC et la livraison était indiquée comme gratuite. Je me sens arnaquée. J'ai écrit à Claire's qui m'a juste répondu qu'ils étaient désolés, mais n'avaient pas la main sur les frais appliqués par UPS. Même UPS ne m'a pas indiqué en me livrant le colis que j'aurais des frais à payer, sinon, j'aurais renvoyé le colis bien entendu. En plus, le prix déclaré en douane est de 121€ je ne sais même pas d'où vient ce montant. Bref, vraiment n'achetez jamais sur leur site, en plus les produits sont vraiment de piètre qualité (fermoirs qui ferment mal).
By Anne
Commande non reçue aucune nouvelle malgré les mails envoyés...j aurais dû lire les avis avant mais connaissant l enseigne physique je ne me suis pas méfiee du site...
By ferry
Never received my online parcel and now I can't get through to anyone to get a refund.
By customer
