Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
22 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Citrix is listed under IT & Communication.
Citrix (citrix.com) has 22 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
Showing 18 reviews with 1 star · Clear filters
We use this for work.very poor interaction with other systems and cannot even review on the platform. Have to come out and do it via app store outside company horrible as keeps crashing and doesn't work well with two screens as interrupts the typing
By Darren C.
I have always had difficulties receiving support from this company but today was ridiculous. I called this number beginning at 11:59am PH (954) 267-3000 It's 12:45 and I still have not spoken to anyone or been directed to receive help. I selected Finance payables and receivables no answer with a message asking me to call back later. I call customer service and I'm directed back to finance payables and receivables. I try the online chat and they send me to a portal where the data has not been updated since 2019. NOTE: They have excellent products it's just their customer service is HORRIBLE. There is no one to contact. There chat bots are NOT helpful AT ALL!
By Sheila
Worst Support ever. HP and Microsoft is a dream compared to that incompetent support organization. And even they only deserve one star. The only thing the support is competent in is requiring logs for everything and wasting time. Wouldn't be a problem if the software would work and wouldn't have bugs and issues.
By PB
I contacted them via their website and did get a response. However, when I replied to explain the problem, there was no further help forthcoming.
By Rob
Citrix Launcher. MacBook Pro OS Catalina 10.15. Grey screens only no access to the portal. No fixes. Poor product with poor support. Do not buy.
By pumellwis
Citrix is horrible. If you want consent problems and complaints even after following their best practices then go ahead and setup Citrix. It often will not allow users to log in because of some weird disconnect issue and IT has to go in, find the session without any username associated to it and kill the session on one of the citrix app servers. Just another layer of things that can go wrong. Citrix support has looked at it and can not fix.
By Matt B.
Worst support i saw in my total experience. Looks senior management is least bother for customers issues. Same experience every time with Citrix support, calling Citrix support is waist of time....
By Syed S.
Garbage. May as well use 90s AOL.
By Marc W.
