CIBTReviews of cibt.com

My journey with CIBT started out good, they were responsive via calls and emails with clear communication of what to expect and related timelines, however, once I got assigned a visa consultant, it was all downhill. Her communication was poor; perhaps there was a language barrier. Whenever I would complain about the level of communication, she would double down and perform even worse. Some of the information they provided was inaccurate as well. In the end, they were useful for reviewing the quality of the documents, like cover letter, invitation letter, etc, but I honestly would not recommend them.

My company recommends using CIBTVisas for all Visa and Passport stuff. I had a very tight turnaround (just bad timing due to multiple reasons) in order to make my original travel plans work. When I got the confirmation that CIBTVisas had submitted my application I requested any information that I would need when tracking it on the Brazilian authorities' website and was essentially told that CIBTVisas would not provide that information because they are paid to be the go between. Another customer service rep from CIBTVisas ended up giving me the information I needed to track it because I told them I needed to know by a certain time in order to change travel plans if I didn't have my visa by then. As other commenters have relayed, communication with CIBTVisas was not the best. I did end up getting my Visa in 5 business days almost to the hour and I went with the eVisa which is good for 10 years so thankfully I won't need to do this again anytime soon (for Brazil travel anyways).

I have utilized CIBT’s services twice to obtain visas for China. Unfortunately, I am unlikely to use their services again. Both experiences were similar, with the assigned representatives being slow to respond and the overall process unnecessarily complicated for the consumer. Despite my prompt responses to all requests, I had to follow up multiple times, which is unacceptable when paying over $1,000 for expedited/premium service. Additionally, their China Visa Application Guide document is outdated. It incorrectly lists Chicago as the Embassy/Consulate for Colorado residents, whereas it should be Los Angeles, as indicated on the COVA application and CIBT’s website. Such discrepancies are unacceptable and contribute to a lengthy and complicated process. I believe their entire process should be clearly outlined from the beginning. While I understand that their representatives may be busy, this does not excuse sub-par customer service.

First service was okay but the second service for the renewal of my visa for Norway was unnecessarily stressful.

Visa process went pretty well. The pricing was misleading. Quoted $82 for an Evisa but final bill was almost $300. Unsure if I will return.

I had not so good experience with the company twice. Executives are not responsible and attentive. My documents were not checked properly prior to my visa appointment. I had to face a lot of issues because of missing information/ documents during my appointment which was not recognized by the company. They charge good amount for their services which is not justifiable with quality of their work.

Customer support is almost non-existent! My visa application for China was in limbo for over a month! My email requests for support went unanswered. I had to call 5 different times to finally reach someone who could help figure out what was going on... Turns out, their online application portal was "not working properly", so I had to redo the application in PDF form. The total time, from my application and payment to receipt of my visa was almost 7 weeks!!! The turnaround time was advertised as 5-10 business days. For a service that cost over $900, this is completely unacceptable! Either find a different service or do it yourself.

Needed 4 different visas for a for a cruise. One came through in a few days. Two came over a month later. Didn't get the fourth visa at all. Over 30 emails trying to get them to submit my paperwork.Telephone reps don't know what is going on. Different advice depending on who you speak to. Email reps not much better. Wouldn't trust CITB to get my visas ever again.