CIBTReviews of cibt.com

Worst service of my life. I used the “preferred service” for a visa for my already booked China trip for me and my wife. Paid in front the amount of $450 x 2 ( non refundable fee). The service started 2 months prior to my trip. They stated since the beginning that the communication was going to be strictly by email. The communication was poor, sporadic, scarce and when they finally answered to my emails, they kept asking for information that was already sent. It was like they wanted to ruin our trip. So they did, and I had to cancel the whole trip two week before departure. Once I wrote customer service the communication started flowing by email and via phone calls, but the damage was already done. If you want to waste your time and your money. This is the way to go!!!

The worst. They have no phone support and dont respond to emails. I have an urgent trip coming with thousands of dollars in flights and no idea if this is in procress. They will update every 2 weeks saying "hey your photo needs to be changed" and then no answer after that. Horrible. Spent the last 47 minutes listening to piano music on their on hold machine.. The worst.

I arrived at airport to be told my son did not have an ESTA to travel to Orlando despite me having a confirmation email from CIBT Visa saying otherwise. I had to reapply in the airport which can take up to 72 hours on the official website (not CIBT) which luckily for me came within an hour. So I had paid for a ESTA with CIBT but did not receive, let's see if I get a refund for non delivery. Longest hour of my life applying for an ESTA and my 6 year old son asking when we are going to Disneyworld and me not knowing if we would be going at all!

Despite of paying CIBT for an urgent VISA service for a VISA application, after 4 days of reviewing my documents they are still not able to respond to my several requests and inform me when they will be able to submit my application to the embassy. Not only I have waisted the whole day trying to solve the situation without success, I still have no information regarding why the process is taking so long and because of this have had to cancel my flight and are still able to inform my clients my arrival time. Worst service I have ever received!

The worst service ever ever ever. We could’ve done the visa more easily and faster by ourselves. They spent 3 weeks on nothing, even we told them the urgency of the visa. There always is no one pick up the phone to address the issue. The most wasteful $500 we have spent and the worst service we have hired.

DO NOT USE THIS SERVICE! First of all, you pretty much will never get a reply from their customer service to any emails that you send. Calling is the only thing that works. I submitted my order for document authentication on May 31st (from CVSC, whom CIBT purchased) and requested my documents back on June 14th. Before ordering, I had emailed some questions that I was hoping they'd answer, but I didn't hear from them until after I placed my order. I sent my documents and they were received on June 5th. I was never told that it would be difficult or impossible to get my documents returned to me on the 14th. Instead, THEY CHANGED THE DATE MY DOCUMENTS WERE REQUESTED TO THE 30TH INSTEAD! They never even mentioned they were doing this and I can only assume it was done for their own metrics, so they could say they were returned on time. If I was told they couldn't get them back by the 14th, I would have done it myself. However, their terms and conditions says you'll basically be charged even if you cancel. In addition, be sure to check your invoice, as I was originally charged the business price instead of for an individual and had to inquire about it before it was changed. After receiving my documents on the 5th, they messaged again on the 9th to say the embassy had updated requirements and they needed more from me (things like middle initial on one document and middle name on another). This happened a couple more times until the 15th, already after when I requested my documents to be returned. A company specializing in these things should catch all of this so there is no delay. In each case, I sent what they asked for as soon as I could, oftentimes within 20 minutes of their email request. Ultimately, my documents weren't even submitted to the consulate until the 16th (according to their order tracker), and were not returned to me until the 22nd. I even reached out to Eric Muething (whose email is always recommended to poor reviews so they can "make things right") while my order was still going as I had concerns about the "requested return date" being changed, but heard nothing. All of the extra documents that they requested from me were things that I could've done myself had I just gone to the consulate. It would've been faster, cheaper, and far less stressful than going through CIBT.

They were sending me reminders to renew my passport. I naively used them for my passport renewal thinking it would take the burden of applying for the renewal by myself. Big mistake, all they do is function as a mailbox between you and the government. I applied for an expedited renewal and it took 12 weeks to get my new passport. It was hard to get a CIBT person on the phone and when you got one they would tell you that you have to contact the government as they cannot do this on your behalf. I ended us spending endless hours on the phone to get people from the government agency. When eventually I got someone on the phone it was to hear that using a third party for a passport renewal is a big mistake. I had a trip planned which got things to move and 5 days before my trip I got the new passport with zero assistance from CIBT. The whole process took 12 weeks!. As soon as I got my passport, CIBT sent me an additional invoice for 100$ on top of the 300$ I had already paid. I will never use CIBT again

FRAUD! I paid over $500 for an expedited US passport renewal. My husband paid $60 and went directly through the State Department site. He submitted his 4 days after I did. He got his passport back today - in 2.5 weeks. CIBT told me today I would get mine in 7 weeks. Boy do I feel dumb! Save time, money and aggravation and do not use this company.