C.H. RobinsonReviews of chrobinson.com

I did a Load # 558162606 for ch Robinson there pick up time was 1:00pm and drop off time was at 1:00pm somebody who booked the load messed up. And they mark me late how can I be at two places at once . Plus they block my Trailor for three days for next appointment. And getting detention from ch Robinson good luck.i won’t be doing future load with them.

Poor account management, difficult billing reconciliation, inadequate support, and a platform that made it challenging to separate legacy obligations from current operations. Customer service was unable to provide clear resolution, resulting in significant administrative burden.

Was quoted 10-14 days, still waiting after one month. No reasonable explanation for delay, just "sometime next week" for the last 3 weeks. Caused us many problems with clients. We could have paid 1/3 for 1-month Ocean delivery instead of their "10-14 day air" claim. I beleive they just use Ocean and are dishonest about based on information released to me.

There was a complete lack of communication. C.H. Robison insulates themselves from the customer by having a non-existent customer service department and vague or dead ended ways to contact them and the actual freight service via email or online chat. Instead of delivering your freight directly they dump it in some warehouse where it sits and rots and gets abused until it's convenient for them to drop it off at its final location most likely late and botched in some other way. it's their word against yours and if you want to dispute hidden charges, there are so many hoops you have to jump through, it becomes a bureaucratic nightmare. it's been a month since I used them for the first and last time, and on Memorial Day they had an AI bot call me and say I owed more money... At this point I feel they are targeting and extorting me specifically because I reported them to the BBB, and in my anger told them I did so. Do not use this company they are extortionists and drop shippers.

Scheduled delivery and told it would be earlier than scheduled. Came in on a day off to accept and unload delivery. Rented a forklift. Arrival time came and went. Tracking shows delivered. Also show estimated arrival 7 hours later than expected. Zero stars if possible.

Worst company and services ever!

I booked a pick up and delivery 2 weeks ago. It has been postponed three times. After holding on the phone for 1 hour I am told they have no idea when the carrier will pick it up. Furthermore they said it is in a rural area so they do not pick up daily. Acting as though i should know that. They said they "encourage" me to contact the carrier directly. Of course that information was never provided. This is a horrible buisness model, why am I not contacting the carrier directly. There should be no Booking date available it would be more honest to say we will pick it up when we feel like it and by the way pay in advance. Never using them again.

Have puled for them loads for years. After one load was damaged , they wanted to take my money for the damages instead of using my insurance. Actually trying to act like insurance company but has no the insurance license. Its a gamble to pull loads for them. One accident and they will take all yours money. I was lucky I had no balance with them. They dont care about carriers, they like to lick customers ass.