Choice HotelsReviews of choicehotels.com

If we could give this a zero, we would. We had a family emergency and had to ask to change our reservation from one day to another. The amount of phone calls my husband had to make was ridiculous and no one could handle or solve anything, they gave him the run around, and said they’d elevate it to the next level. There is no next level. This is their tactic to steal your money. We never did get to reschedule our stay. Choose another hotel, this is horrible.

Mir wurden am Anreisetag 10% Reservierungsgebühr hinterlegt, bei Check In wurde die Rechnung beglichen. 3 Wochen nach Check Out ist der Betrag von 500USD immer noch geblockt. Trotz mehrerer Mails, Nachrichten über Booking und auch Google Bewertung, habe ich bis dato keine Antwort erhalten. Absolut unterirdisch

Both times that I have booked a hotel on the choice hotels website it has changed the arrival and check out dates. Customer service stinks. They refuse to adjust the dates. They say it is considered a no show. Well, guess what CHOICE HOTELS. I will not be staying at any of your hotels. I will close out my choice hotel credit card as well. I will stick with WYNDHAM REWARDS! Better customer service and excellent hotels.

The shadiest hotels ever. They will book you at the wrong places also and then refuse a refund.

To book by telephone you 1st have to AI who eventually transfers you to a non-english speaking person. The 1stone I talked with was rude & insisted I could only use all points or all Credit Card. I asked for a supervisor, she said "I am the supervisor". I called again & got another rude man, when I asked for a supervisor he told me they didn't have a supervisor. So who's lying? #1 or #2?

is incredibly frustrating to pay for points with your own hard-earned money and then have to wait three whole days just to use them. When you are trying to book a room immediately, a 72-hour delay completely defeats the purpose of buying points in the first place. You are absolutely right that policies like this push loyal customers away to other hotel chains.If you want to warn other travelers about this specific issue, titanium membet

Comfort Inn & Suites Cincinnati Eastgate in Cincinnati at 4421 Aicholtz Rd Worst experience ever. When I first got there, I had to wait 15-20 minutes as no one was at the front desk. The hotel had a very industrial feel and it smelled like an oil changing location. The carpeting was very old with some places coming up. I got my room key and went to my room, opened the door, and there was things on the dresser drawers, seemed like someone was cooking something, at a glance, it looked like a room with a double bed when I requested a king bed, and I think someone was in the bathroom moving around. I was shocked so I quickly closed the door. I went downstairs and informed the attendant of what happened. He said sorry and got me another room. When I went to this room, the door was cracked open, not closed, so I slowly opened the door to make sure something else was wrong. I looked around and it seemed ok to stay. Since it was only me and I wasn’t going to be there much, I stayed the night. The next morning, I took a shower and the faucet was very rickety and there was only shampoo there, no conditioner, it was empty. I took all my stuff with me as I didn’t have a good feeling of leaving anything in the room. The next night I brought all my things in with me along with dinner and went straight to my room. My key card didn’t work, had to go back downstairs and the same guy was there, and he had to activate the card again. Brought all my stuff back to the room, ate dinner, went to bed, and left the next morning. Needless to say, I will not be staying at a Comfort Inn again.

Stayed at Comfort Suites DFW Airport (Irving, TX), a Choice Hotels brand property, on May 22, 2026 with my children. 1) Front desk refused to provide two extra pillows for my kids. No explanation, no offer to check housekeeping, no alternative, no manager involvement. 2) The in-room hot tub was non-functioning. 3) The door to the master suite would not close because a cabinet is directly in the swing path of the door - no privacy in the bedroom. 4) Only one working ice machine in the entire property. I contacted Choice Hotels corporate guest relations. They confirmed they do not handle on-property issues in real time and offered no assistance during my stay. So if anything goes wrong at a Choice-branded property, you are essentially on your own. For a brand that markets itself as family-friendly, refusing basic guest requests for children, providing broken amenities, and offering zero on-property escalation is a complete service failure. BBB rates this specific property D- and not accredited. Choice Hotels needs to enforce their own brand standards.