Choice HotelsReviews of choicehotels.com

I encountered lying, was cheated out of my money and experienced a total lack of integrity from the staff and mostly from the so-called manager, Nataly Benegas. The supposed to be provided Wi-Fi was spotty at best and nonexistent much too often. I needed it and the lack of it ruined my stay. I checked out a day early for that reason and expected a refund because the advertised services were not provided. The manager could not be reached on the weekend and either she was lied to about the Wi-Fi availability, or she lied to the people I spoke to and used it as a reason to deny my refund (cheated me). The person I spoke to said Ms. Benegas was in a meeting (I have my doubts) and would get back to me if I left a message. She never returned my call, showing a total lack of integrity for someone in the customer service industry. Be warned - stay at this disreputable place at your own peril. I also sent an email to the Comfort Inn corporate headquarters about this incident, and they did not have the common courtesy to respond either. STAY AWAY! Use their competitors.

Scam advertising I cashed in all my points for two $50 gift cards supposed to get them in 2 to 4 weeks. It’s been eight weeks. I called customer service. They said they were delivered. No, they were never delivered. I never got these gift cards and they will not Issue a refund. I literally use their apps for the promotion. I will never use their apps again besides the hotels for Garbage

EXPIRING POINTS - Choice sent me a message saying you will be cancelling my points. In Canada, that is illegal, and since you have hotels in both countries, points should not be cancelled. This cancellation deeply affects my loyalty and trust in your brand. If Choice proceeds with this, I will no longer stay at any of your brand hotels in the future. There is no way on the Choice site to communicate Points Issues with them without referencing a specific stay. Not a company that wants to serve its customers? If they take away our points, we will also inform my friends and family about Choice's poor business decision.

The booking agency comes across as though they represent quality accommodation providers. Nothing could be further from the truth. The fleabag motel i booked through them was call roadway inn on Sweetwater Rd in Phoenix. Despite having booked two nights, i left the room after 3 hours. No hot water, the toilet overflowed on the first use. The only light fixture was a lamp with no shade and the bare bulb had to be balanced in the socket to work. The bed spreads were soiled and disgusting. There were two worn out towels provided. I called the desk the next morning to advise that i expected a refund. The clerk said the manager would resolve it by days end. I called chioce customer service demanding a refund. They asked that i wait 1 day to allow the motel to process the refund, or they would resolve it. Their idea of resolution was to contact the motel manager to see if he would resolve it. What a joke and a waste of fair business dealing. I shouldn’t have been as polite as is was. Fortunately i used a visa card for payment and a charge back is just a call away. My recommendation is to avoid any of the properties listed by choice, as they are likely all the same caliber.

Worst ever company so rude and unhelpful I booked room at viking hotel sea view looked low rise hotel on getting there was up 4 flights stairs which I pull not get up due to tumour in femur and pensioner only ground floor they hD was back room which didn't want for anni essary I have been pushed from pillar to post trying get refund I rang reservations carol who is over them and she was so rude and un sympathetic hope she never gets old or has can er terrible attitude

The hotel called and canceled our reservation as I was getting ready to leave for the airport. Refuse to offer any assistance getting another booking at another choice hotel. Stated they weren’t required to do so.

Don't go with CHOICE. Do not to use CHOICE as CHOICE doesn't credit points despite booking through their system and providing proof of stay in booked hotel. To add insult to injury CHOICE then asks clients to pay to reinstate forfeited points which CHOICE chose NOT to credit as they erroneously claim client never stayed there - despite a receipt showing otherwise.

Quality In - Orléans, Ontario - Room 320 Sept 8th- 10th 2025. Awful down hotel - especially the down marke room…bathroom sink won’t drain, toilet not functioning, broken hair dryer, filthy bathtub-black mouldy grout and clearly never attended to - for years… 2 nights $ 450 ( including a pretty downmarket breakfast too… eggs and garlic kilbasa? ) certainly not cheap and especially expensive for the awful offering!