ChiquelReviews of chiquel.com

I made an appointment with Chiquel Melbourne, flew over from New Zealand for the appointment and stayed in Melbourne for 3 nights. I purchased a topper which cost $1400 and $200 worth of product. On returning to the hotel and viewing the topper in natural light it was a brassy yellow colour. I rang the salon and was advised to use violet shampoo. I have tried every product out there in the last 5 months and nothing has worked. I have contacted the salon by email and they have been of no help whatsoever. I am unable to wear this topper, even my hairdresser is not confident that she can adress the issue without totally stripping the colour out and drying out the hair completely. What a waste of $1600! Please be careful when purchasing a topper because the lighting in the salon is very misleading.

Worst return policy and customer service of any company that I have ever dealt with. Received a return authorization on a Hairdo wig that smells awful and quality of fiber is horrible, feels like it has been heat damaged. Then after packing item, received email that gift card item cannot be returned since I had already returned the original. This company will not refund money and gives out gift card that you can only use once if price of wig is paid for by gift card. Perfect example of corporate greed. They may be great as long as you have no issues with product but if you have to return and they have hooked you to purchase a sell item, you are going to be shocked at the horrible business practices. Response: I posted without my name because you are not going to care who I am or what my issue is; your blanket response is the same. 31730 Is the order number and RMA #BUT5ZIXM was the return authorization until I received another email stating I had depleted my one return since I used a gift card to pay for the horrible hairdo wig regardless of my issues with it

I enjoy the Chiquel spokesperson Amanda and decided to buy a wig from them. Shipping wasn't the fastest, but the Hairdo brand wig I bought on their sale arrived defective. Top hair was all crunch and fried in fact fibers looked like caterpillars twirled into rotini shapes! Contacted customer service and provided them photos as requested. Then was scheduled for a 30 minute Zoom consultation! Didn't have zoom so necessitated me to Download another app to meet THEIR requirements. Zoom didn't work. Referred me back to customer service who Finally gave me a return address..then was told no refunds only store credit! Beware this company they take your money, set up steps we have to follow cause they shipped defective merch! I've bought wigs and wear them daily for 5 years! Call a reputable vendor don't fall for their discounted prices! Ull never see your money again!!

Wig won’t stay on head even with wig cap and grip. It’s toooo small

I have been in the customer service industry for over 30 years. Just tried to speak with a customer service individual and she couldn't get me off the phone fast enough, standoffish and very poor customer service / information. I will not support a company with kind of attitude. Update...I'm surprised with the reaction from Chiquel. The morning of July 8th, one of the staff called me as I left a message for someone to call me as I wanted to make an appointment to come into the establishment. So, for Chiquel to say that they do not have a record of me in their system is false...Just wow

Chiquel tried to remove my initial review, claiming “containing harmful or illegal content.” They blocked me on all social media as well since I was posting comments and have also tried to remove my comments. So here is my updated review: I am extremely disappointed with my experience purchasing a wig from Chiquel. I saved up and spent $400 on a wig, but when it arrived, the quality was absolutely poor and not at all what I expected for the price. I immediately reached out to Chiquel, only to be told that there are no refunds and that I could only receive store credit. This was very upsetting, as I had invested a significant amount of money into this purchase. I insisted on a refund, and after much persistence, the company reluctantly agreed. I paid an additional $20 to ship the wig back to them. However, upon receiving the return, they claimed I didn't include the tag and are now refusing to give me a refund. I tore my house apart looking for the tag and am incredibly frustrated that they are withholding my refund over something so minor. It feels like they are making excuses to avoid giving refunds because they buy these wigs wholesale and resell them at a higher price. $400 is a significant amount to spend on a subpar product, and now they say the only option is to mail the wig back to me. I am extremely angry and disappointed with their service and would not recommend Chiquel to anyone. Save your money and avoid the frustration. To make matters worse, many of Chiquel's customers, like myself, are dealing with hair loss due to medical conditions such as alopecia. Losing your hair is already a challenging and emotional experience, and having to deal with poor-quality wigs and uncooperative customer service only adds to the distress. For those of us who rely on wigs to feel a sense of normalcy and confidence, this kind of service is unacceptable. I wil be making a full video regarding the situation and showcasing just how poor the quality is once this horrid item arrives back at my house. They claim they care about customers when at the end of the day, they will keep your hard earned money and leave you with a terrible product. STAY AWAY.

I ordered. Didn’t like the quality and returned. Ordered again a different one it to was a mess. Original I thought was a new one but the next one was messy packed and when put it on I knew I was not gonna be happy. Took forever. From start to finish getting this wig. In tears. So being it Too thin can see where it is sewn. The wind would blow I’d be made fun of. For 250+. Interest on my card. I’m stuck with what is terrible piece of Rachel Welch product. Or in my book a knock off very pist.

I returned my hairpiece which was not what it looked like on the website. It would cost $25 to post it back in the box so I sent it in a padded envelope. It was only a small clip in. They will not refund my money because it is not in the original box. I always buy from wigs.ca and have never had a problem. I will never buy from Chiquel again. #dobetter