CHINASQUADReviews of chinasquad.com

Response from CHINASQUAD· May 7, 2026

We are truly sorry for the frustration you experienced. We want to assure you—and anyone reading this—that your order was already fully refunded. As a platform dedicated to showcasing Chinese independent designers, many of our pieces are made in small batches or offered on pre-sale. Unfortunately, due to unexpected production limits from the designer, we couldn't fulfill your order in a timely manner Regarding your unreturned emails, we sincerely apologize. We have checked our system thoroughly and could not locate any messages from your address, which suggests a technical routing issue. We would never intentionally ignore a customer. We have just sent you a direct email to clear up this misunderstanding and offer a gesture of our apology. We hope to hear back from you soon.

Response from CHINASQUAD· Apr 21, 2026

We’re very sorry to hear about your experience. This is not the level of service we aim to provide. Please accept our sincere apologies for the delay in responding to your return request. We have sent you a reply and will make sure your case is handled as soon as possible. Thank you for bringing this to our attention.

Response from CHINASQUAD· Jan 17, 2026

We’re very sorry for the delayed response and any frustration this caused. Our customer service team is actively reviewing all messages and will respond as soon as possible. Thank you for your patience and understanding.

Response from CHINASQUAD· Jan 17, 2026

很抱歉给您带来困扰。 退货申请需要符合我们的退货政策和时效要求，如有具体情况，我们的客服团队会协助您进一步核实并提供解决方案。请您联系客户服务并提供订单信息，我们会尽快为您跟进处理。 感谢您的理解与耐心。

Response from CHINASQUAD· Jan 17, 2026

We’re sincerely sorry for this mistake and the frustration it caused. Receiving the wrong item — especially more than once — is unacceptable, and we fully understand why you’re upset. Please contact our customer service team with your order details, and we will prioritize handling your refund as quickly as possible. We are also reviewing our fulfillment process to prevent this from happening again. Thank you for bringing this to our attention, and we apologize again for the inconvenience.

Response from CHINASQUAD· Jan 17, 2026

We’re very sorry for the delay and the frustration this caused. As an international shipment, transit times can sometimes be longer than expected. At the same time, we acknowledge that inventory coordination and communication should have been handled better. We are actively strengthening our inventory management and internal processes to avoid similar situations in the future. Thank you for your feedback and understanding.

Response from CHINASQUAD· Jan 17, 2026

We’re sorry for the frustration and concern caused by the lack of tracking updates. As an international shipment, there can be a delay before tracking information becomes active, especially while the parcel is in transit between countries and before it reaches the local carrier. That said, we understand how important timely updates are. We sincerely apologize for the delayed communication and are working to improve both our shipping transparency and customer service response times. Thank you for sharing your feedback — it helps us improve our service.