The customer service has been wonderful…
The customer service has been wonderful and my dog loves the food.
By Gregg
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
863 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ChiDog is a different kind of fresh food. Not only is it prepared with fresh human grade meats, fresh veggies and whole grains, but it’s made to nourish each dog’s personal Element. Based on Eastern Medicine philosophies, ChiDog’s founders are practicing veterinarians who have seen the positive benefits that personalized Food Therapy can have on our cherished four-legged family members.
Chi Dog (chidog.com) has 863 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 703 reviews with 5 stars · Clear filters
The customer service has been wonderful and my dog loves the food.
By Gregg
Yorkies I just read a review saying that 5 stars is not enough, I second that statement. We have 2 happy-go-lucky 7 lb, 16 m/o yorkies. We are so grateful we found Chi-Dog, we are convinced that thanks to ChD we have the happiest, healthiest, energetic and strong will puppies. They love their Fire formula, they eat it voraciously, yet they stay lean, as if ready for the Olympics, and their coats are so shiny as if ready for the Met Gala. Dr Susan is personal and accommodating with constant schedule changes. I will continue singing my prays for Chi Dog to any one who wants to listen.
By Horacio M.
my Frankie loves his Chi Dog food. customer service is great
By marie M.
My fur baby LOVES THIS FOOD !!!
By Tammie A.
Chi Dog has transformed my dog's health. He was not doing well with his weight and energy level when we started using Chi Dog on the recommendation from a holistic Vet, Thrive in Thiensville WI. He has slimmed down, has had no health issues and his energy level is crazy for an almost 11 year old dog. I'm so happy we found this! Thank you!
By Diane K.
Really happy with this food. My pup likes it as well as I feel it is healthy for her.
By Pam
Chi Dog has made a HUGE difference in the health of my dogs. Amazing food and the customer service is fantastic!
By Happy Dog M.
Excellent as always. I just wish On Trac would ring the bell when they leave the boxes by the front door. My dogs happened to be looking out the window today, so they let me know their food was here! :)
By Sue K.