Cheyenne ProductsReviews of cheyenneproducts.com

Purchased a nice looking light from WalMart that was made by Cheyenne Products. It was a floor lamp that had a nice beaded shade. Last night, when the cat got the "Bedtime Rips" where she suddenly ran everywhere, she knocked it over on the tile floor and broke it. Despite the niceness of the lamp, I have to rate Customer Service of the company one star since I was unable to do no stars. Their 800 phone number in their instructions, which we were instructed by the literature insisted we call rather then returning to the store, took me to a full mailbox and then hung up on me. I went online and sent a note via Contact Us. The font was so light on my PC that it was impossible to read what I wrote. I hope they can. I then went online and got their local number rather than the 800 number. I got that annoying voice that told me this number is no longer in service. Just as I was getting ready to hit send, I received an form-letter email from Cheyenne Products informing me they have no replacement parts. Their defective 800 number that I mentioned was not addressed. Horrible customer service (telephones)

Bought vanity set through Bed, Bath & Beyond. Set made in foreign country. Screws to attach legs to chair were too short. Purchased screws for $14 to make it work. Called the Cheyenne company customer service number. Bogus number. I contacted Bed, Bath and Beyond and urged them to frop this company as they are phony.

My daughter received a vanity set for Christmas and upon opening to assemble it, the mirror was shattered and the vanity itself was covered in scratches. I took 6 attempts to contact their customer service number and I was told to return it to the store. The pamphlet enclosed with the product specifically states "it is not necessary to return the unit to the store where purchased... contact customer service to request parts..."I was informed the company itself would only be able to send new hardware for assembly and there was nothing further they could do for me.