Cheryl's Cookies and BrowniesReviews of cheryls.com

I wish I could give 0 stars. I ordered a Get Well basket on August 13th, I was informed it will not be there until possibly the 25th, but could not promise. Never Again. My niece will be back to work before it arrives. I wish I had seen the reviews before I ordered! Very angry.

Why do I continue to do business with Cheryl's. It used to be a great company where I spent about $1,000 a year. Not anymore because EVERY order I've placed in the last 10 months has been a problem!!!!!!!!!!! You can see the letter below that you sent regarding my last order with Cheryls. On 7/23/2020 I place order #W00455457350475 there are 2 different shipments on the order, both say they are in transit since I reviewed my account on approximately 7/29. The package was to arrive 8/6 and hasn't been delivered yet and says it's still in transit. The other package is to arrive 8/20 and that says it's in transit already. IS IT REALLY?? I'm disabled & often send the cookies as thank you's or caregivers' birthdays. It's embarrassing that I always have to ask if they received the pkg only to find out they didn't. My account status does not say delivered. Your website is always a problem when I try to place an order and I have to follow up on every delivery. My disability only allows me to type with 1 finger. I spend hours having to type to you. I would like a call within 24 hours. The apology letter dated 5/7/2020 for the same type of problem is not attached due to space limitations. I sent this with that letter to your customer service mail Thanks in advance, My contact info is on the order.

I'm not sure what happened. But I recently ordered cookies for myself and my dtr. In the past, I LOVED the cookies. I know they changed the batter. It's definitely a different texture and taste. Unfortunately, no one at the company knows much about anything and so you don't get honest answers. The only good thing about that issue is that they refunded my money. I can't buy these cookies ever again. The original cookies were more like butter cookies. DELICIOUS! The recent ones.....YUK!

I am yet another disappointed customer with an even more disappointed granddaughter. Similar scenerio. . . early order, late delivery. Yes, we are all dealing with COVID-19; it's sad that your business hasn't made adjustments/changes to provide better service. When ordering, I was able to select the date. No issue/ problem was indicated with stock nor delivery. When the order became undeliverable as promised nothing was disclosed. Basic customer service 101-SENDER should be notified. This was a second chance order when I previously vowed I would never ever order from CHERYL'S again. So, I guess shame on me. I've unsubscribed and taken down my account. You've lost a long time customer FOR GOOD!

I will NEVER order from Cheryl's Cookies again. I've ordered from Cheryl's Cookies many times over the years off & on. Enough time goes by, and I try them again. But Buyer Beware, unless you pay the extra money for expedited delivery, regardless of how EARLY you place your order, the order will arrive late. Every order I've placed with them has been delivered late, unless I've paid for the expedited services. The "ESTIMATED DELIVERY" date they give an order can not be trusted. When I place an order a week plus ahead of time with a company, I should NOT have to pay the extra shipping charges to expedite the order to INSURE it's received on "time" aka the standard delivery date they give. When Cheryl's is notified about a late delivery, their answer is to offer a $10 off coupon for next order. Wish my 8 year old niece that's been standing by her mailbox for the past 3 days awaiting her package from Cheryl's thought as much of that $10 off coupon on the next order, as Cheryl's apparently does. I've spoken to Cheryl's this morning and requested my name/address be deleted from their mailing list. I do not want their trash advertising littering my mailbox nor In-Box. Good news is: my current 2 orders that were suppose to be delivered by today, may actually make it by tomorrow................ I'll keep spending my valuable time today tracking these 2 packages and sweating that somehow they will make it today, on the "Estimated Delivery by Date" given when I placed my order 7 days ago, AND the date I needed them to be there by. From now on, my money will be spent elsewhere.

Ordered on 6/23, two orders. Asked for a status on 7/9, the date they said they would be delivered on their confirmation email. Was told they had no record of the orders. Sent them a screen shot of the confirmations. Now they say oh they will be there 7/16. Will let you know if they ever show up. Won’t even discuss how they taste after three or four weeks in the mail. Unbelievable.

Disappointed!! I ordered for a drive thru baby shower as a favor, shower this Sun. Had delivered on Mon Jun22. Ordered 72 cookies, box came totally smashed on 3 corners. @ dozen of order completely unusable. They said they could not send more til next Mon. I asked even rushed, NO! I got was can give you refund. No empty at all. Ruining my shower plans, and after 35 years of ordering from them for special Occasions! So sad consumer service is gone now. JP

Beware! Terrible customer service! Don't waste your time or money! Company deserves 0 stars! Zero Service- and no cookies! I placed a Father 's Day order on June 1 and paid extra for a Friday 19 delivery.delivery day came and went with no communication from Cheryl's Cookies. Called today, after an hour arguing and repeatedly put on hold, they were unwilling to help resolved the order. I can wait until 2 days AFTER Father's Day for my order or wait 10 business days for a refund. Horrible customer service!