CheddarsReviews of cheddars.com

Poor service clean the table is sticky where you sit it took 15 minutes to get drinks. The seats are squishy and soft. If I was you, I never again anybody cheddars, Poor service

I went to Cheddars on N Dalemabry hwy in Tampa, Florida, I paid cash $40.00 and tipped $4 when I picked up the food. When I got home I found out that my boyfriend had paid the order online without me knowing. I called management at the Cheddars location I had went to and the manager was not helpful at all. I won’t be going back, the person that brought out the food kept my money knowing the order had already been paid.

Revolting.

Dear Jermaine, I’m writing to express my disappointment with the customer service I received at Cheddar’s regarding a coupon for a free appetizer. Before coming in, I called the restaurant and explained that I had the coupon. I was told to go ahead and pay for the appetizer and that I would be reimbursed when I arrived. Based on that assurance, I did exactly that. However, when I got there, I was told, “Sorry, we can’t do that—you can use the coupon on your next visit.” That is not what I was told on the phone, and it put me in a very frustrating position. Being given one set of instructions and then having them reversed at the restaurant feels misleading and unprofessional. From my perspective, this came across as a bait-and-switch, and it left a very bad impression. I’m asking that this be made right—either by reimbursing me for the appetizer as promised or honoring the coupon as it should have been in the first place. More importantly, I hope this can be addressed so other customers don’t have the same experience. I’ve always expected better from Cheddar’s, which is why this was especially disappointing. I look forward to your response. Sincerely, LK

Today ( November 19th, 2025) I went to meet my sister for lunch at one of our favorite places in Cookeville to eat, Cheddar's, only to be told we were both banned for life for being racists. When I got there my sister was crying and they would not tell her why we were banned. I went in alone and talked to the assistant manger. She told me a woman was offended by something I had said last week (I believe on the 3rd of Nov.) Said I had made racist slurs and made her scared. Let me make it perfectly clear I, nor my sister are NOT racist, we were not raised that way. We were banned without them hearing our side of this drama. Gee, I thought we lived in America where you are innocent until proven guilty. They prejudged us without a trial. My sister and I are long time patrons of Cheddar's, some of our friends are too. I told the manager, “You know us, you know we are not racist.” She responded with, “I know, but it is company policy....” “To ban people for life for something you know is not true?” I say back to her. I remember talking with this trainee. I thought she was sweet. She never indicated that anything I said bothered her. She should have told me. I don't agree, but I still would have apologized. I treated her no different than any other person I ever talked to. Keep in mind my sister never even talked to this girl, she was involved chatting with someone else) so why was she banned? My sister is also deaf in one ear and can hardly hear out the other, so I highly doubt she even heard our conversation. I was told that she accused both of us. I am 72 and my sister is 68. I don't know the purpose behind this, to get two old white women banned? I hope not, I am old enough to remember the riots of the 60's, I thought we had progressed away from those times. I realize people get offended very easily these days. This girl wants to work in a customer service position? She better get a tougher skin if she was offended by anything I said. This girl isn't from here, will not work here, we will never see each other again, so why get us banned as a parting shot and why is Cheddar's a partner in this? I like the people at Cheddar's that is why we always go there. We like to sit at the bar (Neither of us drink) and chat. The people in the bar know us well. But this is wrong. I am offended. My sister is horrified. We are being banned from coming in, sitting a spell and talking to old friends because of what one person said we did. Is this what we have come to? One person has the power to ruin part of another person's life, to take away something important to them? We are being accused of something we thought we would never be accused of. I feel Cheddar's has not done right by us. She was an employee, we were customers. How is she going to react when someone really does insult her? It will probably happen sooner than later if she plans on being a bartender or manager. I used to waitress, I have dealt plenty with rude, food throwing, insulting people when I was no older than that girl is now. I didn't dwell on it, I went on to the next customer. I represented the company I worked for as an adult. Oh yes, I forgot. What ever happened to free speech? What do I want from this? An apology from Cheddar's and the ban dropped.

I am sadden to say this, but their ribs are now the worst tough and dry not eatable!!! Seriously what happened guys they were once awesome in fact the strips have gone down also what a shame. The waitress was great very understanding.

This establishment used to be such a desirable place to be and eat. Now a days it’s just always dirty, floors are dirty, bathrooms are dirty, and food is sub par. Sorry Cheddars, just being honest.

I ordered a meal online in Greenville, NC from cheddars I went to pick up my order to find out when I got home my order was missing a side. I called the restaurant and the manager took her time to answer after hanging up and calling back for the second time she finally took my call when I told her one of my sides was missing her response was they were out of the broccoli casserole I asked her why wasn’t I told this when you handed me my order!!She says she forgot and could reimburse part of my money back.. I haven’t received part of my money back yet.. I feel this was very unprofessional and inconsiderate..