Charles & ColvardReviews of charlesandcolvard.com

Avoid this company! Their items look much more fragile and flimsy in person than online. I received a gift from this company and the only way to return it is by telling the person who gave it to me (ie, no gift exchanges or refunds). Terrible customer service policy -- and really not ok for such expensive purchases.

Do not buy anything from this despicable little company. Not only do their customer service representatives fail to ship online orders on time, but they also do not respond when you want to cancel or return an item. If you are going to shop at this company, keep this in mind.

Charles and Colvard do not honor their delivery promises at all. Our ring was delivered months AFTER the promised delivery date. This meant when my fiance proposed (on a sentimental date, that they guaranteed we would receive the ring by, with weeks and weeks to spare), he had to do so with an alternate temporary ring purchased on Amazon. The company took absolutely no responsibility for their lateness, and did not offer any assistance or support. They just blamed the time of year and workshop delays. For a company that specializes in engagement rings, you would expect there to be at least a level of care or concern when they violate their own delivery times (confirmed via phone call before placing the order). I would never trust this company and would urge everyone to stay far away. The ring itself differs from the picture in some details, and I also have concerns about the quality of it long term.

Here’s a strong and clear negative review in English: Hi, I'm from Florida. I ordered stud earrings—the metal is absolutely terrible. It's extremely thin and fragile; you could break it with your fingers. The stone is also disappointingly thin and looks just like cheap glass, even under bright lighting. It honestly feels like a joke. Horrible quality. Do not order. Ever. By the way, the package is trash, too. I am sending this back.

If you want your dream engagement ring and want it to last but also have any hope that if there’s an issue the company you/your fiancee purchased it from will STAND BEHIND a piece of jewelry worth thousands of dollars that every day people do not have to just throw away, for the love of God STEER CLEAR! Stay far far away from Charles & Colvard! It’s quite honestly one of the worst feelings in the world when, just a little over a year before your wedding when you’re looking for your wedding band and stressed as all heck planning your wedding, your engagement ring has a stone fall out. Crap! This sucks, you think. But, it’s ok. The company you bought the ring from is supposed to stand behind their product. NBD. So you call and are told no problem! Send the ring back. We’ll examine it closely so that if it’s just this particular stone, it will be fixed and if there’s a larger problem with the overall setting, we’ll replace the entire ring so this never happens again! You send it in and they fix the one stone and send it back. The ring looks absolutely beautiful. It’s returned to its former glory. Just as it was on one of the very best days of your life when the partner of your dreams proposed and you first saw it. You’re grateful that it wasn’t a larger issue because you realized after sending it in that the ring you have, isn’t even one they sell anymore and who knows what would have happened if it would have been a bigger issue that needed a full replacement. You were definitely a little sad for a few weeks when everything you did felt strange because the ring you became so used to having on your finger, to enjoy day in and day out, was no longer there. But, what’s important is that it is now fixed and you shouldn’t have anymore issues. You can now cautiously look forward to the stress of planning your wedding and only hope that things go as “smoothly” as this repair went… or so you thought! Fast forward 8 months, 5 months prior to your wedding, you’re running errands and you happen to look down and what do you see?? ANOTHER stone has fallen out of the halo of your ring. You look a little closer and not only that, but one of the other halo stones is chipped!! How is that even possible?!?! Moissanite is supposed to be almost as hard as a diamond. Charles & Colvard moissanite are supposed to be “THE” moissanite. The best. WHAT IS GOING ON??? Deep breath. They stand behind their products. You have five months. Sooooo very grateful you haven’t quite pulled the trigger on that beautiful $2K C&C wedding band quite yet, because this appears to be a recurring issue. We’ll hope it’s just this particular piece of jewelry (and not their entire inventory) and we’ll hope, against all odds, that this is going to somehow warrant a replacement because this, twice in under a year, is now unacceptable. Obviously they didn’t examine it as closely as they promised. Or, they knew they no longer had a replacement so they just let a faulty ring slide because maybe they aren’t that great of a company and maybe they know if something else happens they can tell you that you got the ring 3 years ago and they won’t do anything about it. Hmm. Maybe you shouldn’t think all of those things without hearing them out first?? Ok. I’ll stop with the story. But that’s the story. Those are the thoughts. And I honestly thought this time around, there would be no issue. I thought if they weren’t willing to replace it or give me store credit to get a new piece since my ring isn’t sold anymore, that there would at least be a seamless, problem free, repair. That I could send it in, get it fixed and then sell it so I could buy a ring from a company that FULLY stands behind their products and would feel really bad about someone spending thousands with them and then twice in one year losing that expensive piece of jewelry for weeks on end. I wouldn’t get any of those scenarios. No. Instead I am told that their warranty only covers main stones and that now I have to EMAIL A THIRD PARTY (“their” service center who has no contact other than an email, it’s a third party, but it’s “theirs,” and oh, there “might” be a fee) to have my ring fixed. They, personally, will do absolutely nothing to fix or replace this ring with something that won’t have non stop issues. And I’m not willing to send it into a third party company that I can’t even contact and possibly have to pay to have something fixed when the quality issues is obviously on C&C. I’m heartbroken. I love this ring. And I have no money to just get another. I mean, who does, right? What normal people can just buy another? Who should have to do hours of research into the best stones and the best retailers and rings that will last forever to spend thousands & be left with nothing? I don’t even think anyone will buy it so we can recoup some of our loss, in this shape. Shame on you Charles & Colvard. Soulless company.

I submitted a warranty request via live chat on your website as stone felt out of my necklace after 4 months of wearing it. In live chat box I was assured that all details of how to ship back item to you will sent to my email. I didn’t receive anything for several weeks. Than I contacted you again, second time it worked and I got shipment instruction. I shipped the item back to your company as instructed. However, I did not receive any confirmation of delivery or updates on the status of my warranty case from your side. This lack of communication has been very concerning. Without prior notification, my item was shipped back to me. I was not made aware of the return shipment not status of warranty (fixed/not fixed/replaced), and than item was returned to the sender for unknown reason as it wasn’t delivered to me (how it could if I wasn’t aware of it??) I exchanged several emails with support where I was assured that support will contact me next day to provide new tracking information. Since that email one week has left and I haven’t heard back. Outcome: - stone felt out of necklace - terrible customer service - can’t get my necklace fixed and unable to wear it for 3 months already (currently even don’t have it physically with me to go and fix in other company) If you want to get present for someone from there - avoid. Pleasure is only at opening, later whole experience with it will be destroyed. Highly DO NOT recommend!