ChargePointReviews of chargepoint.com

Chargepoint have changed their business model meaning they have effectively closed my account I have no issues with this but the form to obtain a refund balance does not work and after 40 to 50 requests I have never received the necessary validation code to complete. I have had contact verbally and by chat with their customer services team but they stop responding and do not bring the case to a conclusion Prior to this I had only had positive experiences with the chargepoint service and used it extensively in the Netherlands. They have effectively dropped previously loyal customers for their new model but I am not prepared to lose the money they have which is legitimately mine. I am now pursuing via the credit card company I used for my last credit top up. Keep away from them now at all cost.

As the Operations Manager for a luxury residential community with over 3,000 residents, I expected a much higher level of support from ChargePoint. One of our charging stations went out of service, and what should have been a straightforward repair turned into weeks of frustration. I reported the issue immediately, provided photographs, participated in multiple phone calls, responded to every email promptly, and even approved the repair in writing on July 9, 2026. Despite this, ChargePoint continued sending generic emails asking for approvals and documentation that had already been provided. The most frustrating part wasn't that the station was out of warranty—we understood that and agreed to pay for the repair. The problem was the complete lack of urgency. Weeks passed without a technician being scheduled while our residents continued asking for updates every day. Throughout the process, no one appeared to take ownership of the case. Instead, I received repetitive template responses with little indication that anyone had actually reviewed the history of the ticket. At no point did management acknowledge the excessive delays or apologize for the impact on our residents. If you're considering ChargePoint for a commercial property, HOA, condominium, apartment community, or fleet, don't just evaluate the equipment—evaluate the service you'll receive when something breaks. In our experience, after-sales support has been extremely disappointing. Our association is currently evaluating vendors for a significant EV charging expansion, and this experience has become a major factor in that decision. I sincerely hope ChargePoint improves its customer service and field support because the current process falls far short of what commercial customers should expect.

Keine Kommunikation, mehrfach Supportfall eröffnet ohne Rückmeldung, Benutzerkonto gesperrt. Zum Glück können Endkunden nichtmehr laden, katastrophal..

I would give a zero rating, but that doesn't seem possible. Multiple issues: 1) Every time I open the app, I'm forced to log in again. 2) About 50% of the time, when I tap the logo on the charging station, I get a user error saying "multiple cards detected" even though there's only one card associated with my account 3) Also about 50% of the time, the charging stations don't work. 4) Next to impossible to speak to a live person on their "help" line and if you are able to get through to someone, they're completely incompetent and don't know what they're talking about. ChargePoint is USELESS. If this country is going to move to greater EV or hybrid adoption, it needs charging stations that work that are owned and operated by people who care about customer service.

ChargePoint at Southgate, MI is unreliable. Sometimes it charges at 6 kW as it should while other times it only charges at 3 kW. Maybe they designed a two-car station to only handle one car at a time? That makes no sense but even if, today after the second car left my charge rate stayed at 3 kW.

E-Mails werden nicht beantwortet. Man findet keine Antworten darauf, wie verfügbares Guthaben ausgezahlt wird. Ach ja: Eine Löschung des Kontos ist nur per Mail möglich. Witzig ist ja, dass diese nicht beantwortet werden. Verbraucherschutzzentrale werde ich informieren.

I have been invoiced for three charges in the London area when the car in question and driver(Me) were in Scotland. After many differcult converstaions and emails they inform me a refund has been accepted, however the link they have sent does not work and my email and password are now not recognised and I can't access my account. They have sent me a customer satisfacion link that has also been copied to a random stranger with a similar name!!! Atrocious company avoid at all costs.

I am extremely frustrated with how ChargePoint is handling the transition after changing their terms to exclude private drivers. Because they locked private users out of the app, they have made it incredibly difficult to get our remaining account balances refunded.Trying to claw back my own money has been a nightmare. The process is overcomplicated, communication is poor, and they expect drivers to jump through hoops just to recover funds that ChargePoint chooses to no longer support. It feels like they are intentionally making the refund process as difficult as possible in the hopes that people will just give up.If you are going to force private customers off your platform, you should automatically return our wallet balances to our original payment methods, not trap our cash and force us to chase you down for it. Terrible customer service.