ChameloReviews of chamelo.com

I originally gave Chamelo 1 star due to misleading stock info and complete lack of communication — I ordered a pair of glasses clearly marked as “available,” only to be told days later they’d ship in 3 weeks. When that date passed, I had to follow up myself to learn they were delayed again, vaguely “until June.” No updates, no outreach, no responsibility. The glasses were meant as a gift. I showed up empty-handed because of their silence. That said — they eventually delivered. After I followed up again, Chamelo responded and shipped the glasses 10 days later. The product is fine. Bottom line: don’t count on proactive service or accurate timelines. You’ll likely have to chase them. But if you’re persistent, they’ll get the job done.

The glasses are awesome, the speakers are perfect for bike riding, running etc and still able to hear your surroundings. The only issue I have, was from today. I’ve had these glasses for about two weeks, I took them out of the box and noticed bubbles forming within the lens. It looked like air got into them. Im waiting to hear back from customer service. As I said the glasses are great, just need to understand what happened and if they can be replaced.

Shipping took awfully long. In their defense, they had issues with supply and getting the shipments etc etc (make America great again). Communication didn't exist unless I reached out and then I'll get an email with some sort of update telling me what's going on. The 4 star rating is really a 3½ in my opinion and I only took 1½ away because of the length of time it took to finally receive it and then the lack of communication WITHOUT me reaching out. Your experience wont likely be mine but I was hoping maybe in good faith I would get a wireless charging case included or something extra besides the $50 off coupon from my next purchase. The glasses themselves? I give them a 4 out of 5 simply because the speakers on them suck. The glasses as a transparent glasses are super nice. These glasses are comfortable for all day wearing and the optics are beautiful. The transition from having them on to taking them off is great!

Final Update #6 (08/19): Aura Rx Sunglasses arrived about 2.5 weeks ago. After some use, here's what I'd have to say. Very stylish, and relatively light to wear The color changing tint - works as advertised and easy to figure out. Now a very important thing for me is how my prescription would work with these glasses Putting them on - at first, it's a bit overwhelming: it's as if I put on 3D glasses. I'd have to keep still for a bit and can't really make sudden movements with my head or else it just gives me a headache. So definitely not the ideal pair if you really value your vision. Long story short -I could never wear these glasses while driving, however if I'm lounging around, these shades are fine. Will give benefit of the doubt because this concept is innovative and brand new so kudos to Chamelo for getting it done. I imagine as years go by, the tech will be cleaner and the issues I'm having won't be as severe (or even exist). I'll stick to a 4/5 rating. The delays and months it took for the glasses to get here really did make things frustrating but having them now in my hands and being able to use them (somewhat) does make me happy. Not to mention compensation provided by customer service really helped. Issues aside, I'm glad to own a pair. Original Review (4/30): Hate to do this because customer service rep has been responsive but at this point the wait is insane. Ordered the Aura Rx (Order #15503) back in February. After multiple delays and extra wait time, I was told the glasses were expected to be shipped out by April. April is over and still nothing to show for it. I can’t even get an appropriate ETA for shipping - all I keep hearing is “soon” Going to have to dispute the charge at this point because I also ordered a cleaning kit and I expect that could at least be sent by now but still nothing. Hope this can get resolved soon or something because I really do want these glasses but also don’t see any guaranteed fix anytime soon. Update #1 (05/01): Manager reached out and gave me an actual date of when shipping may start after describing what's left in the process [manufacturing 1 week, assembly and processing1 week] so the week of May 12th shipping should start Better info this time around, will keep updated. Update #2 (05/12): Was notified there's going be at least another two week delay for shipping. Was told to expect shipping the week of the 26th. On the bright side, they're providing compensation to make up for it. Will keep updated. Update #3 (05/29): Notified that there's going to be an additional two week delay due to a manufacturing issue...even though I was told my glasses were expected to arrive at their fulfillment center last Friday. Even with the compensation, this experience is starting to sour on me again...will keep posted. Update #4 (07/03): So still waiting on the glasses however since my last update, there was quite some development. The COO sent out an official email regarding the shipping and statuses of all Aura Rx orders back in mid June, promising that orders will be shipped over the next several weeks. I still haven't received a shipping notification however upper management has assured me my order is expected to get in this week. Let's hope so. On the bright side, management and I have come to an agreeable compensation to make up for all the delays. Now, we just wait for the glasses. Update #5 (08/04): Finally after a month since my last update, got the notification that my order has been shipped and customer service followed up with me personally to let me know what to expect. Now, just wait for the Aura Rx to arrive and can finally see how it goes. Almost 6 months later since i first placed the order, finish line in sight

Ordered a pair of the Aura glossy black frame glasses on April 11th and have sent 2 emails and left one voicemail and still have yet to hear anything back from Chamelo customer service. The tracking number I was given on April 17th shows nothing when put into the USPS website they have linked to. I have read the other reviews now and would like some sort of confirmation that the glasses I have spent money on are actually coming in the mail and that I haven't been scammed out of $434. Please respond soon. Thanks. Chamelo customer service has responded and both gotten me the glasses as well as compensated me for my troubles. I would buy again.

Order #17832 – Initially Disappointed, But Made It Right I initially had a frustrating experience after placing my order on 11th April 2025 — there was no communication, no tracking info, and no response to my follow-ups. At the time, it genuinely felt like I was being ignored. However, the team eventually reached out, acknowledged the delay, and took the necessary steps to make things right. I appreciate the effort they made to resolve the issue and restore my confidence in their service. While the start was rocky, I’m glad they took responsibility and turned the situation around.

New update: The Chamelo manager took care and I got my Aura short time later. It is an awesome product with a high quality look and feel. And the tint/color change is impressive, working very well! I hope Chamelo can imrove their response time in the future, as that was my main concern. Now I am super-happy and I will recommend Chamelo sunglasses to all my friends & family! Thanks again! old message: My order 15989 has been placed and paid early march. Nothing has been received, so I had a chat with an employee named Glenn who accepted the cancellation and said it will be refunded in 3-5 days. The refund did not arrive, the live chat option disappeared from the website, nobody replies to emails sent to hello@chamelo. I have no idea what is going on there.

I bought the music shield which I think is a great pair of glasses for exercise. I had an issue with my glasses and Grace at customer service sorted it without issues. Great service and nice products!