ChameloReviews of chamelo.com

Response from Chamelo· Mar 28, 2026

Hi Dwara, We’re really sorry to hear about your experience—and we completely understand your frustration. Waiting over a month with repeated updates that don’t lead to actual dispatch is not acceptable, and it’s not the level of service we aim to provide. We sincerely apologize for the delay and for how this has been communicated to you. This clearly fell short. To make sure this is properly handled, our upper management team will be reaching out to you directly to assist further and get this resolved as quickly as possible. Thank you for bringing this to our attention—we appreciate the opportunity to make things right. – The Chamelo Team

Response from Chamelo· Mar 27, 2026

Hi Billy, We're truly sorry for the experience you’ve had—it’s completely understandable why this situation would raise concerns, and we take that very seriously. What you’ve described isn’t the experience we aim to provide. Our upper management has reached out to assist further with a resolution. – The Chamelo Team

Response from Chamelo· Mar 11, 2026

Hi Danphi, We sincerely apologize for the delay in shipping and understand how frustrating it must be to wait this long for your order. That’s certainly not the experience we want for our customers. Our upper management team will be reaching out to you directly to review your order and assist further so we can work toward resolving this as quickly as possible. Thank you for bringing this to our attention and giving us the opportunity to make things right. – The Chamelo Team

Response from Chamelo· Mar 5, 2026

Hi Fixz Gaming, We’re very sorry to hear about your experience and truly understand how frustrating and disappointing this situation must have been. Please accept our sincere apologies for the inconvenience, delays, and confusion you’ve described. Our upper management team would like to review this matter in detail and work toward a proper resolution. However, at this time we’re unable to locate your order details based on the information available on Trustpilot. To allow us to investigate fully and reach out to you directly, please respond to Trustpilot’s request for additional information so we can identify your order and contact you via email. Thank you for bringing this to our attention. We genuinely appreciate the opportunity to look into this further and work toward resolving your concern. – The Chamelo Team UPDATE 3/9/2026: Hi FixzGaming, We previously reached out through Trustpilot requesting additional information so that we could locate your order and review the situation in detail. As we have not yet received a response, we have unfortunately been unable to validate your review or identify the order in question. Until we receive the requested information, the review will remain unvalidated, as we are unable to confirm the details without being able to locate the order in our system. Please respond to Trustpilot’s request for more information so we can properly investigate and follow up with you directly to address your concerns. – The Chamelo Team

Response from Chamelo· Mar 3, 2026

Hi John, We’re very sorry to hear about your experience and completely understand your frustration. Please accept our sincere apologies for the delays and confusion regarding your return. Our upper management team is eager to follow up and help resolve your concern. However, we are currently unable to locate your order details. Please respond to Trustpilot’s request for more information so that we can find your order and reach out to you directly via email to assist with a resolution. Thank you for giving us the opportunity to make this right. – The Chamelo Team UPDATE 3/9/2026: Hi John B, We previously reached out through Trustpilot requesting additional information so that we could locate your order and review the situation in detail. As we have not yet received a response, we have unfortunately been unable to validate your review or identify the order in question. Until we receive the requested information, the review will remain unvalidated, as we are unable to confirm the details without being able to locate the order in our system. Please respond to Trustpilot’s request for more information so we can properly investigate and follow up with you directly to address your concerns. – The Chamelo Team

Response from Chamelo· Mar 3, 2026

Hi Anatole, We’re very sorry to hear about the delays and lack of updates regarding your order. We completely understand how frustrating it must be to wait for a product, especially one of significant value, without clear communication. Please accept our sincere apologies for the inconvenience. Our upper management team will be following up with you directly to review your order, provide shipping details, and work to resolve your concern as quickly as possible. Thank you for bringing this to our attention — we truly appreciate the opportunity to make this right. – The Chamelo Team

Response from Chamelo· Mar 3, 2026

Hi 靖崴 洪, We’re very sorry to hear that your order has been delayed and completely understand how frustrating this must be. Please accept our sincere apologies for the inconvenience. One of our upper management team members will be reaching out to you directly to review your order and work with you to resolve the issue as quickly as possible. Thank you for bringing this to our attention — we appreciate your patience. – The Chamelo Team

Response from Chamelo· Feb 7, 2026

Hi Kris, Thank you for taking the time to share your feedback. We’d like to clarify a few points, as it seems this review is focused on the product itself rather than the purchasing experience. The review request you received was sent shortly after purchase because it’s specifically intended to gather feedback on the checkout and ordering process—not on the product, which we understand you hadn’t received yet. Regarding shipping, your order was placed on a Sunday and shipped out on Wednesday. Our standard processing time before an order heads out the door is up to 48 business hours, so this falls within our normal fulfillment window. As for the promotional emails you mentioned, these are sent to anyone who is subscribed to our marketing list, regardless of whether they’ve placed an order or not. That said, we understand how the timing may have caused confusion. To ensure everything is properly addressed, a member of our upper management team will be reaching out to you directly via email to clarify and assist further. We appreciate your feedback and the opportunity to clear this up. – The Chamelo Team