ChameloReviews of chamelo.com

Bonjour à tous, J’aurais dû lire ces avis avant de passer commande. Commande faite le 29 mars pour un article en stock et depuis rien et on me mène en bateau depuis. J’ai demandé le remboursement. Je l’aurais soit disant sur mon compte dans les 15 jours ouvrés (pourquoi si long ?). Je n’y crois plus. Fuyez ! Achetez Oakley ou ekoi pour le cyclisme. Alban

I can’t judge the product quality—I ordered on February 3rd and it still hasn’t been shipped… It’s unacceptable given the price… if you can’t handle the volume of orders, you should take on fewer.

Placed an order on 22nd March for new glasses with color changing lenses. Today is 14th April and the order isn't even shipped. I constantly write him and receive the same answer "sorry, anticipate to ship soon, blabla". But they charged me full price immediately though

Iv ordered pair of aura glasses a month a go but no received tracking number or any updates up to now i emailed chamelo customer service a few times but no replies, i hope its not a scam

Can not use offer codes After 25 days no shipping info, no product dispatch, no money back No shipping date or product ETA Too many spams

I ordered the product on 16th March, and it has been 25days, but still no sign of delivery!!!!??????. Everytime i asked, customer support mentioned "we are doing everything to ship your product as soon as possible" OR "getting your order ready to be shipped" ????!!!! Empty promise every time, and no specific target date given. If there is no way to fulfill the order, not sure why the team is listing it on their store.

Nicht empfehlenswert, keine Lieferung Kundensupport schleppend, keine Info wann Lieferung erfolgt. Man wird vertröstet und hingehalten. Zum Glück hat der PayPal Käuferschutz umgehend das Geld zurück erstattet. Das sagt ja so einiges aus. Ich kann nur abraten hier zu bestellen.

My experience with Chamelo has been nothing short of unacceptable. I placed an order in early January (3 Jan 2026), including prescription lenses — a premium product with a premium price. Since then, over 3 months have passed, and I still have NO glasses and NO real delivery date. Every time I contacted support, I received the same copy‑paste responses: “Your order is in the final stage,” “It’s being prioritized,” “We’ll ship soon,” “Thank you for your patience.” In reality, nothing changed. These were empty promises, repeated week after week, without a single concrete update. No verified production status. No confirmed shipping date. No transparency at all. For a U.S.-based company, this level of service is shocking. There was zero proactive communication and zero accountability for the ongoing delays. Not once did they provide an accurate or specific timeline — just vague excuses and reassurances that ultimately meant nothing. When a company repeatedly fails to meet its own deadlines and cannot even state when a paid order will ship, that’s not “custom production” — that’s poor planning and worse communication. At this point, I have completely lost trust in this brand. If you consider ordering from Chamelo, especially prescription lenses, be prepared for: Massive delays, Generic, unhelpful support replies, No real timeline, And the constant feeling that you’re being strung along. I cannot recommend this company based on my experience.