Chamberlain GroupReviews of chamberlain.com

Absolutely TERRIABLE incompetent people at Customer service. I have now called 5 Times to get the extension kit for my 9 ft high door. The first time nothing arrived after about 2 weeks. I called again they are suppose to send out a kit that includes a 10 ft Belt and Track kit. In about a week I received just a Belt. Called again and again they were suppose to send out the proper items. Nothing received in a week so I called back for the 3rd time. I than received another Belt in about 5 Days. Called the 4 time This time a got the feeling they knew exactly what was going on it is appears they are doing this on purpose?? Maybe? For some insane reason??? I have been on hold and talking with them this time now for 1 hour and 15 minutes. It now appears to me these customer service have no idea what a garage door open is?? No kidding. This time I had to go through their parts list to explain exactly what I needed. These customer service people at Chamberlain are like talking to a 5 year old about the extension kit needed. Plus this 5 year old has NEVER seen a garage door opener. I am NOT Kidding.

Frustrating and annoying!!!! AI support takes you in a circle by not recognizing the issue described and keeps repeating the same question. Ask to be transferred to a live agent and I get a repeat of the same question. I gave up after 10 minutes

# What I Purchased: MyQ Garage Camera - ordered approximately 3+ weeks ago # What Went Wrong: The product never arrived after my initial order. When I contacted Chamberlain customer support, they created a case and told me to call back the next day if the product wasn't delivered, promising a replacement would be sent. The product still didn't arrive, so I called back as instructed. The second support agent completely ignored the existing case, asked me all the same questions the previous agent had already documented, and simply told me to "call UPS" - providing no actual assistance. On my third call, the agent did review the case and claimed a replacement order had been created. That was 11 days ago, and still no product has arrived. Documentation of this issue has been deleted from support website. # Impact on Me: - Over 3 weeks without the product I paid for - Multiple hours wasted on customer service calls - Complete lack of communication or follow-through from Chamberlain Customer "Support" - Lost confidence in the company's ability to fulfill basic orders # Customer Service Response: Extremely poor and inconsistent. The support team doesn't communicate with each other, cases are apparently ignored or deleted, and there's no follow-through on promises. The second agent was particularly unhelpful, essentially dismissing my issue entirely. # What I Expected vs. What I Got: Expected: A garage camera delivered within reasonable timeframe, or at minimum, competent customer service to resolve delivery issues. Got: No product, wasted time, inconsistent support, and deleted case history that eliminates any record of my interactions. # Current Status: When I checked the support site recently, all my case history has been mysteriously deleted, leaving no trace of my multiple contacts or the promised replacement order. # Would I Recommend?: Absolutely not. If Chamberlain cannot handle basic order fulfillment and provides this level of customer service for delivery issues, I have serious concerns about their ability to support their products long-term. # Suggestions for Improvement: - Implement proper case management so agents can see previous interactions - Follow through on promises made to customers - Maintain proper records of customer service interactions - Establish clear escalation procedures for unresolved delivery issues - Provide proactive communication when orders are delayed

BUYER BEWARE! I ordered their cameras. They would not stay connected consistently, even though there was a strong Wi-Fi signal. I wanted to return them, but they do not accept returns! What internet company operates like this?!?!

This company told me that their product was compatible with my garage door opener, so I ordered it. When it arrived, I discovered that it was NOT compatible. The return policy forced me to pay for return shipping, even though the error was on their part. Now, almost a month later, I have yet to receive my refund. DO NOT TRUST THIS COMPANY!

STAY AWAY FROM LIFTMASTER PRODUCTS ! The advertising makes them look awesome but trust me, you will be replacing the unit or get stuck paying repair fees if your a home owner. Liftmaster is bottom tier across the board. Don't get fooled.

My door had opened 5 times by itself and guess what my car got STOLEN. Huge issue for us, cost us a ton of $$ and stress and now we can’t even use the garage! I want them to take responsibility and they won’t. They have a know issue and are culpable

I would give them a triple zero Do not purchase from them I will be contacting the better business bureau The person that answered the phone named Rick is absolutely obnoxious I had a license electrician look at it it is bad wiring . They now want to send me and I quote better wires and leave my responsibility to do the connections to the eye sensors I asked this person to send the just the original wiring connected to the eye sensor which he refused which I know now everything comes from China they don't even open up the box.. deal with somebody else doesn't look like they manufacture anything. I actually emailed them 6 days ago they never bothered to email me back and this Rick person said they never even read it