CertainowReviews of certainow.com

Shocking company with no customer service

Order 2 wood banks as Christmas presents on Oct. 8,2023. The packaged was tracked & I was kept informed until Nov. 17, 2023 when the shipping company advised package was in St. Louis. Nothing after that date. I assume package was lost. I contacted shipper who advised I should contact the seller. I contacted the seller named on order confirmation "Certainow" & was advised I should contact the seller- they were the seller! I have requested refund from credit card company.

Certainow. Dreadful, awful company to do business with. Purchased a pair of glasses from them (turned out to be 4x the price of exact same glasses on other sites including Temu, but that was my fault, silly me). However, after 4 months they fell apart. I told Certainow, requested either refund or replacement, as cost had been 16 USD. Their response… it will cost you a lot to return, how about we give you 2 USD and you keep the product?! I said this does not seem fair as the item cost far more than 2 USD, can you not send me replacement please? Their subsequent reply “will cost you a lot to return and is very uneconomical, how about we offer you 4 USD as compensation”?!! I said that this sounded like a cheap market stall haggle, would they please be professional and refund or replace please? They replied “sorry, I have tried my best to compensate you, if the amount is too much it may cause trouble to my work” !!! Incredible. Rubbish product. But I accept things break. However, disgraceful customer service. Well, to be precise, no customer service at all. Avoid this company at all costs or you will lose your money.

Habe die New earing lifters gekauft, sind nie bei mir angekommen. Sie haben mir eine Trackingnummer gesandt und irgendwann hieß es "geliefert". Habe mehrere Emails an die Firma geschrieben und nachgefragt, wo die Ware abgeliefert wurde...erfolglos

The order 20156S51385 has been being delivered for 2 months. It is impossible. The parcel was lost. It is not tracked on delivery company. But the company does not refund and offer to wait))). The bracelet was ordered as a present and not it is not actual anymore.

This company sent me the wrong product, in this case reading glasses and refuses to refund my money. On contacting them they refused to give me their complaints policy and refused me the opportunity to take the matter further with a manager. Avoid.

I bought 2 pair of earing that looked good on website but the came faulty. Now the company does not want to give me a refund but compensate me 3 dollars for $35.56USD products. They are good at replying to your email but will not admit to faulty earing and will not send me a prepaid postage for bad quality goods to return the product or refud the money. Do not buy form this website