Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
765 reviews
Cellmetics BeautySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
💋 Beauty isn’t about looking younger—it’s about embracing where you are now. Thoughtful cosmetics for mature skin.
Cellmetics Beauty (cellmeticsbeauty.com) has 765 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 47 reviews with 3 stars · Clear filters
The wand is getting clumpy over time!
By Hope
Response from Cellmetics Beauty· Jul 9, 2026
Hi Hope, Thank you for taking the time to share your feedback. We appreciate you letting us know about your experience. If you'd like to discuss this further, please feel free to contact us at [email protected]. We'd be happy to hear more from you. 🙏 Best regards, Cellmetics Team
The mascara did not live up to my expectations. I made my lashes stiff and I only used one coat. It flaked a little and was hard to get off. Disappointed 😞.
By Dee D.
Response from Cellmetics Beauty· Jul 7, 2026
Hello Dee, Thank you for sharing your honest feedback. We’re sorry to hear the mascara didn’t meet your expectations and that you experienced stiffness, flaking, and difficulty with removal. 💕 For easier removal, we recommend using an oil-based or waterproof micellar remover and letting it sit on your lashes for 15–20 seconds before gently wiping downward without rubbing. We appreciate you giving Cellmetics a try, and if you need any assistance, please contact us! Best regards, Cellmetics Team
It is not very bold - meaning it doesn't seem like you can layer it to get your lashes thicker or longer
By customer
Response from Cellmetics Beauty· Jul 1, 2026
Hello there, Thank you for sharing your feedback. We’re sorry to hear the mascara didn’t provide the level of volume you were hoping for. 💕 We truly appreciate your thoughts and will share them with our team. If you have any questions or need assistance, please feel free to contact us! Best regards, Cellmetics Team
This mascara didn't thicken at all, but the worse was trying to remove it!! Can't recommend.
By Lynn M.
Response from Cellmetics Beauty· Jun 3, 2026
Hi Lynn, Thank you for sharing your feedback with us. We’re sorry to hear the mascara did not perform as you had hoped. We also understand your frustration with the removal process. For gentler removal, we recommend using an oil-based eye makeup remover and allowing it to sit on the lashes for about 15–20 seconds before gently wiping downward. We also offer a Hydrating Make-Up Remover on our website that many customers enjoy using with the mascara. If you'd like to discuss your experience further, please feel free to contact us at [email protected]. Best regards, Cellmetics Team
Having trouble removing it. Otherwise it’s pretty good
By Diane H.
Response from Cellmetics Beauty· Jun 2, 2026
Hi Diane, Thank you for your feedback. We’re glad to hear you’ve been enjoying the product overall. For easier removal, we recommend using a gentle oil-based eye makeup remover and allowing it to sit on the lashes for about 15–20 seconds before gently wiping downward. We also offer a Hydrating Make-Up Remover on our website that many customers enjoy using with the mascara. 🙏 Best regards, Cellmetics Team
i like the eye liner. goes on smooth. but I dislike the mascara. it’s clumpy and feels old. the wand was hard to pull out.
By Meryl Simon A.
Response from Cellmetics Beauty· Jun 1, 2026
Hello Meryl, Thank you for sharing your feedback. We’re glad to hear you’re enjoying the eyeliner and its smooth application! 💕 We’re sorry to hear the mascara didn’t meet your expectations and that you experienced clumping and difficulty with the wand. We appreciate you letting us know and will pass your comments on to our team for review. Best regards, Cellmetics Team
Please bear in mind I don't usually wear mascara but thought I would try yours for older women. I guess my lashes are kind of short and the mascara seemed to make them clump and barely show up. If you have any advice I would appreciate it.
By Mary R.
Response from Cellmetics Beauty· May 28, 2026
Hello Mary, Thank you for sharing your experience with us. We’re sorry to hear the result didn’t quite meet your expectations. For shorter lashes, we usually recommend using a very light first coat and focusing the mascara right at the root, then gently wiggling the wand upward to help separate and define. Letting the first layer dry slightly before adding a second can also help reduce clumping and build a more visible result. If you’d like, our team would be happy to help with more personalised tips at [email protected]. 💕 Best regards, Cellmetics Team
I didn't realize mascara was "water resistant" and when I went to take it off I discovered that my trusty Abolene make- up remover that I have used for years would not take it off. I went to your website and discovered that I needed an oil based remover. Abolene is made from mineral oil but is like a wax consistency , not liquid. I have used it to take off waterproof mascara in the past, but your product was MUCH more difficult to get off. I was very disappointed since I did like the way the mascara performed, but will not wear it again till I have the proper remover.
By Anita
Response from Cellmetics Beauty· May 28, 2026
Hi Anita, Thank you for taking the time to share this with us. We’re sorry to hear removal was more difficult than expected. For gentler removal, you may want to try our Hydrating Make-Up Remover, available on our website. Many customers enjoy using it with the mascara. It can also help to hold a saturated cotton pad on the lashes for about 15–20 seconds before gently wiping downward, then rinse with lukewarm water afterward. 🙏 Best regards, Cellmetics Team
