CelerypetsReviews of celerypets.com

I purchased a pet grooming comb a month ago and despite being assured it would arrive within 10 days it hasn’t arrived after a month! Zero customer services and a bogus tracking facility that is fake. This is obviously a scam so I’m reporting it to my banks legal fraud dept to get my money back from these criminals all my seven emails to them have been ignored.

I ordered a pet comb on the 26th july and after numerous emails disputing no deliveryand being told to wait ten days after almost 40 days, I am still waiting for my product. £16 seems to have been lost to this company. I am at a loss of what to do to get my money back nowThis is obviously a scam site

Watch out!!! Both the products I ordered came in a small package without instructions or bill. The water cat mat (very small) is partly dysfunctional - worst is the cat fletch gun cause the discs fall directly to the ground and dont reach the cat. I wrote asking for a refund, they asked for videos (within 3 days) but those are too voluminous to send by email. I sent them with WeTransfer and CeleryPets didn't even open my message. So much work for nothing !!! I spent 52$ - not worth 2$. That American company smells like China cheapest products.

Three months ago, I bought a pet toy ball for my cat, but it doesn't work anymore. The product doesn't meet the operating warranty, and the seller doesn't cover returns or repairs within the warranty period. The purchase was disappointing. I don't recommend their products to anyone.

I purchased 2 Splashland Playmats and my kitty's showed no interest in them at all. I have requested a refund and a return slip, but they want a picture to resolve the issue. Unbelievable! The kitty's show no interest in the mats, plain and simple. Don't buy from Celery Pets.

I ordered two pet hair removal brushes, and received two window cleaning brushes. Followed up with them, and despite clear photo evidence that I did not receive what I paid for, they are adamant that they sent the correct item. 27/08/2025 Update: They eventually sent a replacement but still sent the incorrect items. So now I have four of the incorrect item!

Placed my order a Month ago....I have not received anything!! No one to call, reach out to a scam number and still nothing!! DO NOT ORDER FROM THESE PEOPLE!! I have reported them and I am on a MISSION to report them to EVERYONE!!

I ordered a steam brush from them and never received it. Contacted them and they said I didn’t order from them oh yes I did never got an email from them to even send it out.