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I wish I had read these comments befor I purchased the water and fish ring for my cat. Ordered 18th Aug, still not here and customer services are not answering my emails
By Liz M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
256 reviews
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Celerypets is listed under Pet Stores.
Celerypets (celerypets.com) has 256 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
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I wish I had read these comments befor I purchased the water and fish ring for my cat. Ordered 18th Aug, still not here and customer services are not answering my emails
By Liz M.
I ordered 2 different items on different occasions. I have received both. Unfortunately one was damaged in transit and I have been trying to send it back for refund. Have not had any response from them regarding return of item. The second item seems OK. I had to wait over 3 weeks for these items to arrive, and then I discovered they were from China. No wonder I can't get any response or no refund. NOT HAPPY. To this date 25.09.2025 i still have not had a reply from you.
By Angela
Bought their cat ball that jumps around. It worked for two times and now won't charge. I even used another cord and charger. What a waste of money...lesson learned. I did email them but of course heard nothing back.
By Marilyn M.
DON’T GET SUCKERED BY THEIR CUTE ADS! I’ve bought a couple of things from them. Junk. And they don’t respond to emails regarding quality or refund issues.
By Cathy
Takes FOREVER to get product. And it’s from China!! Had I known that I never would have ordered it. And I’m still waiting for it.
By Theresa M.
I had to learn the hard way! Celery pets is definitely a scam. I ordered a comb that took over a month to get to me! I did not realize the items were coming from china. I also saw a facebook ad where celery pets were using a heart warming video of an elderly couple claiming their small business was going out of business. How is that possible for them to do that! Worst of all, the comb did not even work a tiny bit. Save yourself the trouble and do not order from celery pets!
By Brittany A.
Scam! Some of the toys are exactly the same like from Shein, just the price is 3 times higher
By Sandra
I should have seen the reviews here before buying. I regret. I ordered the chirping bird toy. It’s ridiculous. It doesn’t fly up like they showed in the ads on Facebook. I’m generally very cautious when buying Chinese products. I avoid them at total cost. But this is a scam tbh! Such cheap products are so bloody expensive. AVOID!!! DO NOT BUY!!!
By Pearl Rodweena D.