CatnapperReviews of catnapper.com

I purchased a set of capnapper from farmers home furniture in columbus ga. I was told by the sales person that it was pure leather. Very expensive almost 5 grand. After just a few years my set is peeling in small peices. I called down about my warranty and was told that they only offer a one year. My sales person told me 10 years. I even paid extra for some stuff they put on it to protect it from stains and fading. I will never purchase another product if capnapper is listed on it any where.

Believe all the bad reviews you read here. I had the same crappy experience with 2 of their recliners, and my husband and I are seniors who used them gently. If you can even get them to reply to your problem, their so-called warranty is full of holes. Save yourself the aggravation and your hard-earned money and don’t buy this throw-away furniture. With honest reviews like this, I don’t imagine Jackson furniture is going to be in business much longer.

This is follow up to my review a few weeks ago … when the repair person from Fast Furniture Repair came to my house he was the most arrogant person I have met to be in service to help customers. He fixed one side of the couch but unfortunately could not fix the other side .. so he said nothing else I can do and he left .. he put in his report and all they will do now is replace the material .. I had to pick that up from the store because I guess that was my responsibility and then they in turn put in another work order to have someone come back to fix it.. now I have to wait another 30 days for them to come and fix it .. I will never by another catnapper as it has been the worst purchase but I see that no one here probably never responds to these reviews .. I wish I had never made this purchase and I still have to finish paying for something that is not even worth $5.00 and this company has the poorest customer interaction .. well guess it’s a lesson learned ..make sure what you buy is not a piece of crap !!!! I am stuck with it because I can’t afford to buy another couch !!!

The spring broke within 2 months of very gentle use. There is stuffing all underneath the couch or is brought orange ama is constantly falling out from under the couch. Extremely uncomfortable and no one will help is repair it.

Horrible quality. I received this recliner for my birthday in November. We have babied this chair, no kids allowed on it, no horseplaying or jumping on it. Zero abuse. after 3 months, while simply reclining in it, the back gave away. It appeared the bottom frame bowed and gave away. The merchant replaced the chair and here we are, 3 months later and the EXACT thing happened again. This is ridiculous. We will NEVER buy this brand again!!

Do Not Buy a Catnapper recliner! Bought one in April 2022 It worked for 2 months then the problems began: June 2022- 1st was the creaking and groaning, then the mechanism failed which destroyed the motor. 3 tech visits to fix issue ,,,, Chair not used for 4 weeks. August 2022…Creaking and groaning of chair again, the mechanism failed again and motor was destroyed. 3 tech visits to fix issues and chair again not used for 4 weeks. October 2022….Chair would only raise up, controller did not stop the rise and chair was in fully upright position on the foot rest. 2 Tech visits chair did not work for 5 weeks/ Dec 2022 I asked for the chair to be replaced. It was obvious this is a lemon chair! It now will not raise up and motor is not activated. 3 tech visits chair again out of commission for 5 weeks. February 2023 Chair now Drops from reclining position, mechanism defective..could not get tech to house, finally went to store where purchased with video of the chair dropping my husband to sitting position. Again requested a new chair or refund. 4 tech visits..replaced mechanism and said all is good chair mechanism would be under warranty for 5 years.. April 2023 Chair controller would not work correctly. Tech dropped off old replacement controller that would not work, messaged and called tech with the issues. Tech finally brought out a controller…the wrong one and it would not work. Chair out of commission for 6 weeks now, Tech states warranty is not out and Catnapper will not cover controller. As of today I have a 1500.00 chair that has not worked properly since I purchased. This is a complete Lemon Catnapper Chair. I am out the money, my husband is in dire need of a lift chair. I do not have the money to get another chair. DO NOT BUY a CATT NAPPER CHAIR

Potential safety hazard of electrical furniture. Future buyer beware & please research thoroughly any & all reputable review sites before you buy. Your life & life savings matter so please make sure your research includes safety of the product, design and workmanship of the product and customer service to warranty. Do they stand behind the workmanship, quality & warranties as stated? Read them all. We will never buy their product again nor shop this retailer. We have been ignored & became irrelevant after purchase with no safety concern for me, my family or the hard earned money we spent that contributed to their wealth. We were left homeless in July ‘21 until April ‘22 until our new home was finally ready for move in. Sadly it was a total loss.This has been ongoing issue since ‘21 until current. This company should be ashamed of how they are abandoning the very consumers who brought them success.

We bought a double recliner 5 years ago and the motor has already failed. It's a piece of crap as is the fact that the dealer has no customer service. I'll never buy catnapper again.