CatholightReviews of catholight.com

Response from Catholight· Jun 4, 2025

Hi Beatrice, We're truly sorry to hear about your experience. Please note that the free wallet may have shipped separately, so it might still be in transit rather than missing. To assist you promptly, could you please provide your order number or the email address/shipping name used when placing the order? Once we have that, our team will reach out directly to help resolve the issue. P/S: We've contacted you through email, please check your email to get further assistance. Best regards,

Response from Catholight· Jun 4, 2025

Hi Jay, We're truly sorry if the extended shipping time caused any misunderstanding. Due to some unforeseen customs delays, your order is arriving later than expected — but that doesn’t mean it won’t arrive. Please check your email; we've already sent an update regarding your shipment. Rest assured, your order is still on its way. We encourage you to continue communicating with us via email for further updates. You will definitely receive your package. Best regards,

Response from Catholight· Jun 2, 2025

Hi Gabrielle, We want to assure you that we’re a legitimate brand and take every order and customer seriously. We're not sure what may have led you to think otherwise, but we’d really like to help clarify. Please share your order number or the email/shipping name used when placing the order so we can check and get in touch directly via email to assist you further. Best regards,

Response from Catholight· Jun 2, 2025

Hi Mary, We’re truly sorry to hear about your experience. Could you please provide your order number or the email/shipping name used when placing the order? We want to assure you that we never intentionally ignore any customer message, and we deeply value every single person who shops with us. Once we have your order details, we’ll immediately review the communication history and reach out to you directly to resolve this properly. Best regards,

Response from Catholight· Jun 2, 2025

Hi Bernardo, We’re truly sorry to hear about your experience. Our system shows that your order has been marked as delivered. Please check your email for a message from us—our support team has reached out with next steps to help resolve this. If you still can’t locate the package, we’re here to support you every step of the way. Best regards,

Response from Catholight· May 30, 2025

Hi Ann-Marie, We’ve sent you an update via email and Facebook chat regarding your order — please check those messages when you have a moment. The remaining items in your order are still on the way and have not been lost or forgotten. We truly appreciate your patience and understanding, and kindly ask you to continue communicating with us via email so we can provide timely updates and support. Best regards,

Response from Catholight· May 3, 2025

Hi Kimberly, We're truly sorry to hear that the item didn’t meet the quality you were hoping for. Your satisfaction matters deeply to us, and we regret that this experience fell short of expectations. Our team has already sent you an email with a resolution tailored to your situation. Please take a moment to check your inbox, and feel free to continue the conversation there — we’re here to support you and make things right. Best regards,

Response from Catholight· May 3, 2025

Hi Gina, We’re truly sorry to hear that you received the wrong item and that it wasn’t what you expected, especially after choosing the patina leather option. That’s not the experience we want you to have, and we sincerely apologize for the frustration this has caused. To help us resolve this quickly, could you please provide your order number or contact us directly at [email protected]? Our team is ready to assist and will make sure you're properly taken care of. Thank you for bringing this to our attention. Best regards,