Cask CartelReviews of caskcartel.com

Bought a $29 whiskey because it was supposed to be exclusive, charged over $100 fur shipping that did show until after I’d paid. Now waited 21 days for it to ship, and it still hasn’t shipped, no idea when or if it will get here, communication is non existent, the chat service is awful and nothing is ever followed up as agreed. I would avoid like the plague, for any potential people looking at them. The only thing true to description is in thier name “Cartel”, this is how the seem to operate, like a corrupt Cartel would.

They screwed me by sending the wrong thing. They billed me too much. When you complain you get dropped into a black hole. And I keep telling them to take me off their mailing list and they keep me on there as long as they do I’ll keep telling everyone what these terrible people do. Don’t buy anything from these people. They are crooks.

1 Star – Untrustworthy Company, Horrible Experience Absolutely do not order from Cask Cartel. I placed an order and heard nothing for weeks. After over four weeks, I was suddenly told that UPS had attempted delivery—yet there was no slip, no notice, and no evidence. The package was supposedly returned to sender, and they then tried to charge me a 35% restocking fee for an item I never received. Throughout this ordeal, I reached out to Cask Cartel multiple times via email and got little to no updates or helpful responses. It felt like they were dodging responsibility from the start. I’ve now had to file a dispute with my credit card company just to get my money back. This company is completely unreliable and lacks even basic customer service. Stay far away. In response to the reply from Cask: I know the address is correct because my father in law owns the building. There was no slip or anything showing UPS showed up. They Also did not offer multiple resolutions they said it was a 35% restocking fee no other real resolution was provided. I did ask them to prioritize the shipment and that wasn't done either. Here is the email from Cask: Taylor (CaskCartel.com) Apr 21, 2025, 10:52 AM EDT Hello Harvey, Thank you for reaching out to us. I truly apologize for any inconvenience this situation may have caused. Please know that we are here to help and are committed to resolving this matter to your satisfaction. I understand your request to cancel the order, and I want to provide clarity regarding our policies. As outlined in the CaskCartel.com Cancellation & Return Policy and Terms of Service, this order unfortunately does not qualify for cancellation with a refund. You’re welcome to review the full policy here: [Cask Cartel Cancellation & Return Policy: Much like non-refundable airline tickets, these terms are designed to streamline processing and ensure timely delivery. That said, we’d like to extend a few resolution options as a gesture of goodwill: 1.) Partial Refund: We’re able to make a one-time exception to our policies by offering a partial refund, which would include a 35% restocking fee deducted from the total product cost. If this works for you, just let me know, and I’ll initiate the process promptly. 2.) Return Credit: As another option, we can provide a full cancellation of this order and issue a return credit for the full amount to your CaskCartel.com Marketplace account. This credit does not expire. 3.) Prioritized Delivery: To expedite the process, I can escalate this matter to our retail fulfillment partner to prioritize your order and ensure you receive tracking information as soon as possible. We sincerely appreciate your understanding and patience as we work toward a resolution. Your satisfaction is important to us, and we value your continued business. Please let me know which option works best for you or if there’s anything else I can assist you with.

Selling whiskies that can be bought for £20-£30 in many supermarkets for £140-£160 - massive mark-up so look elsewhere to avoid overpaying by huge amounts.

ordered a case of beer that I cant get where I live, Was charged $89 + dollars for said case of beer. recieved a 6 pack. Customer service (taylor) said they cant do anything more

They listed a specific edition of a liquor, shipped me a different version, then said "we shipped what's in the pic" even though it's a different version and the listing explicitly mentioned the edition they were selling. Cask Cartel are a bunch of lying scumbags.

HORRIBLE This company is hiding behind terms and conditions. they did not ship the wine for 3-4 weeks and it arerived too late for the purpose. the customer service was unfriendly and enforcing policies. i have never seen anything like this. STAY AWAY>

I ordered a case of wine. It made it seem after checkout that it was processing and my order would be shipped shortly. After 2 weeks of not receiving anymore correspondence, I emailed the customer service dept. They got back to me promptly saying that it’s shipping from Europe and I will be notified as soon as it’s ready. Two weeks after that I was sent one bottle of wine. I reached out to customer service with a photo of the box- shipping label and one bottle of wine- several days later they responded to me. Basically asking for more information and documentation? So I have paid $350 for a bottle of $30 wine.