CasinomeisterReviews of casinomeister.com

Response from Casinomeister· Jan 16, 2025

Hi Delia Valenzuela, It appears that you have a complaint about Planet 7 Casino -- but we are NOT that casino. We are Casinomeister.com -- a player advocacy and information site with an active forum, casino reviews and a casino complaints arbitration service. If you go to our site, you will see a link in the menu for "Complaints" and we'd be happy to help you. Cheers, The Casinomeister Team

Response from Casinomeister· Nov 13, 2024

Hi Jenn Sawyer, Obviously we are sorry to hear about your negative experience on our forums, as that's not at all the atmosphere we work to create. Please accept our apologies. While it's true that discussions on our forum, like the rest of the internet these days, can get heated — there are lots of opinions, and among our thousands of active members, many are particularly outspoken -- it is deeply concerning that you were apparently bullied and that a staff member could have been involved in this. I would appreciate it very much if you could email me at [email protected] with links to the discussions where this took place so I can look into it and take appropriate action. As always, every post has a “report” button and all forum members are welcome to use it for unacceptable posts that break our forum rules of conduct such as what you have described. Best regards, Max Drayman, Senior Forum Moderator & Head of PABs

Response from Casinomeister· Sep 5, 2024

Hi Mikkel, Since you aren't able to provide any information about your specific PAB, it's a bit difficult to determine what your problem is. You offer no details regarding the PAB in question so I can only reply in general terms: - in cases where the complainant is asking the casino to do something for them that is above and beyond the Terms OR asking for an exemption to the Terms then yes, asking the casino nicely and having to accept “no” as an answer is a perfectly legitimate course of action. - it’s very easy to call someone racist when you provide no details and no proof. If you are referring to our clearly stated policy that “our service is only available in English” that’s not racism, that’s a simple admission that we have a small, English-speaking staff and are not in a position to offer a multi-language service. In cases where English is a second language for the player and we are unable to understand what they are trying to convey, we do ask them to get the assistance of an English speaker. Again, this is simple pragmatism on our part because of our staff limitations and should not be taken as anything more than what it is — advice on how to help us understand the player’s complaint issue and the details surrounding it. Payoffs? Nice try. We've been the leading arbitration service in this industry since 1998, we're completely transparent with our operations, which points to the fact that your accusation is absurd. I challenge any operator, player, affiliate, or ANYONE on this planet to come forth with any evidence of payoffs: twenty six years - that's our track record. So if you want to post that nonsense, put your money where your mouth is. The bottom line is that you can't. Next time, how about doing the adult thing - contacting us about why you feel we didn't deal with your complaint properly instead of posting a bunch rubbish. Racists? Payoffs? Yeah, right. LOL We’re sorry that we weren’t able to help with this particular case and are happy that AskGamblers is also trying to assist you. Sincerely, Bryan

Response from Casinomeister· Jul 30, 2024

Hi Imed, Sorry if you feel that you didn't get the help you were asking for at Casinomeister. The thing is, players who commit player fraud (like you) and who submit bogus complaints (like you did) take time and attention away from real complaints - not the BS you submitted with us, Ask Gamblers, and Gambling Guru. You submitted the same complaint at Gambling Guru (Readers here can refer themselves to this guy's other TP complaints.) The bottom line is that you didn't like being called out as a fraudster. Please go away. Have a nice day. Cheers! Bryan

Response from Casinomeister· Jul 15, 2024

Hi CK, I can't go by the little bit of detail you've posted here, but we have no record of your complaint that you claim was submitted at Casinomeister. If it's concerning asking us to test a casino's software, or verifying games - sorry that is beyond the scope of our ADR service, which is made perfectly clear in our terms and conditions. So to say we did absolutely nothing - well, we aren't a compliance service that tests games. And no cahoots - our rating system is perfectly clear and transparent. https://www.casinomeister.com/rating-system-explanation/ You should do your research before blabbing out some daft nonsense. Sincerely, Bryan

Response from Casinomeister· May 23, 2024

Hi Luis, I'm surprised that you would post your rant at Trustpilot, but by doing so I will gladly counter your review with some facts. Luis submitted a complaint against an online casino (which is not one of our sponsors BTW), and we were in the process of assisting him. Unfortunately it seems this person has a lack of self-discipline - he violated the terms and conditions of our complaints service by verbally attacking the casino representative (Tawni) in the forum here: https://www.casinomeister.com/forums/threads/ailgue-chubak-vs-virtual-group-sort-of.102394/ The casino representative is a real human being who was assisting him - and he made the decision to ignore that and he became abusive. Specifically, his exact words were: " And that virtual rep Tawni, is hell of trash, they can all burn, I. Put it out to the universe so be it." So this Luis Manuel Manriquez feels that it is socially acceptable to tell people that they are trash and that they can burn. We have strict policies against abusive behaviour (unlike Trustpilot) and I would guess that anyone reading this would have banned this guy like we did. You can read what he wrote in our forum and make your own decision. This guy is an absolute troll. BTW - yes you can upload files and images in our forum. And yes, you can criticise as many casinos if you like - we don't care. We only care that you treat your fellow forum members with respect. This you are unable to do, and this is why you were banned. Cheers! Bryan

Response from Casinomeister· May 23, 2024

This is a bunch of nonsense - this Stephen Tague was banned from our forum over two years ago for being an obnoxious troll. I see he is still at it here at Trustpilot. Just to be clear, we have been in business for 26 years and have a track record above par on being unbiased towards ANY casino whether it be a sponsor or not. (This person wasn't even complaining about one of our sponsors btw). The only people who called this person out for his nonsense were players in our forum (players who are a lot smarter than this guy). He obviously has some issues with the truth and with controlling his obnoxious behaviour. Anyone can read his posts here - and everyone will understand and agree why this behaviour is not tolerated in our forum. https://www.casinomeister.com/forums/threads/playtech-how-do-they-get-away-with-it.97227/ Stevo77 is his user name. Cheers! Bryan

Response from Casinomeister· Sep 13, 2023

Hiya Lady Gaga, So to begin with, I don't fall for the ad hominem attacks (calling me a snob, sexist, a Nazi) - that's pretty pathetic on your part. But then again, it's easy for people like you to hide behind a user name dishing out insults which I know you would never do in person. What a coward. And then trashing our community calling them more or less employees - or people who have some agenda. We have three paid staff who engage with others in the forum - only Max was dealing with your issue no one else. The comments you received about your issue were your fellow gamblers, many of whom questioned your agenda in our forum. You twist things around to fit your own agenda - and that what trolls do. Look at your above post. It's mostly nonsense, it's based on your assumptions and presumptions - and then throw in a few over the top insults. Why should I even bother dealing with your blather? Life is too short to respond to this garbage. For anyone interested on what went down, they can read the thread here: https://www.casinomeister.com/forums/threads/ladygaga-vs-vavada-casino.96151/ And this was over two years ago. Why is this so important to you to go on the offensive about this now? Bored are we? Cheers! Bryan