If I could rate zero , I would.
Had a cash passport card for holiday last year. All loaded up and used whilst on holiday with no problem. However, when I went to top up the card this year prior to going on holiday, I found that the card had been locked? I could not even get onto the mobile app to find why this had happened. So I called the number for customer services in the UK. This was a big mistake. I was on the phone for nearly an hour whilst the operative was attempting to resolve my issue & even after going through various security checks to confirm the amount/balance confirmed on my card, and trying to reset my pin number etc, the issue could not be resolved it was suggested that the back office team would contact me. However since the 7th May (& it is now the 21st June 25) nothing has been done to help me access the remaining funds on this card, this has now caused stress and hassle and having to use alternative means of spending whilst abroad. Mastercard / cashpassport are seemingly not at bothered in helping me, telling me that is a technical issue and that I will be contacted when resolved (at this rate it could be years!!) It is unbelievable that a company like this can treat you as if you are of any importance at all. If I had the option to rate zero I definitely would. The customer care is useless.
By Tony D.