CaselesReviews of caseles.com

Terrible company! They sent the wrong size case and expect me to pay to send it to China. They said then they'd replace it, after they receive it back. I won't pay to send it to China when it was their mistake and they said I couldn't send it to their Florida location! I believe the Florida location is bogus.

We ordered a case and it was the wrong size. They said they would only give us our money back if we returned it to Hong Kong. Guess how much it was going to cost to send that $40.00 case to Hong Kong? $200.00. We sent it to the Miami, Florida address they have listed on their website. The address did not exist and now UPS has it at their GA office. The company is deceitful and really a scam.

The absolute worst! First off, this is NOT a U.S. company as they would lead you to believe. Fake phone number and address. Ships from China. I ordered several items which took forever to arrive. One item was missing and another was the wrong one. Additionally, the $45 "Premium Leather" case was a cheap piece of garbage. Their site claims you can return with a free shipping label if you're in the U.S.. After multiple requests for a refund for the missing item and exchange or return for the wrong one, I was told they would give me a store credit for what I didn't receive and that they were out of the screen protector I ordered. They said they sent one that is "better" but wouldn't let me return it even though I didn't want it. I said NO and now I want to return my entire order for a refund. Then they ignored me. Sooo, I filed a claim with PayPal. THEN they decide to respond and said I had to pay for return shipping! In the end, PayPal settled 100% in my favor. I got my money back and am now the owner of a pile of junk. Total Scammers! I'm so confused about where these positive reviews come from.

Case was broken when it arrived. Trying to return it has been an exercise in frustration. They provide you with their refund policy, but no specific instructions for to send the case back... How about an address??? I would never deal with these donkeys ever again.

I placed an order on 4/5/25. I received a tracking number but nothing since. I’ve sent emails to their support address, no reply. I’ve tried calling, the mailbox is full. I’ve now sent a text. Appalling service. No way to know how to get a refund.

I ordered an S25 Ultra case from this company, front and back with privacy front cover for £31 after a 10% discount. On the initial enquiry, I was quoted 2-4 days for delivery. It turned up at 5.30pm on the 9th day. I would have been ok with, being an overseas delivery, which was not clear from the begining. However, it was completly the wrong case that only covers the back and you can get a similar one online, for around £5. I tried their online chat, email and the mobile number that claims to be available on Whatsapp, which is not the case - no reply. Evenually I received an email with a £7.50 refund!! Emailed back 3 times, to ask for the exact case I orderd or a full refund, no reply. Do not risk your money and waste your time. It is a scaming company, assuming it is a comany on the first place UPDATE - Nothing happened after the "nicely wriiten" reply to my review. No follow up after 24 hours as they claimed, no reply to my email asking for a follow up, no refund, no correct case received. Avoid them and do not be scamed like me.

Waited over 2 wks to get my case that I paid over 50$ for only to get the wrong case ans wrong color and didn't come w the two.credit card flaps an license holder or.change zipper and i have been waiting 2 wks to send my old phone into my.phone company but can't t.i get mycase an now I still can't bcuz this company wants to charge Me top dollar dor.the most basic case that has nothing on it.that I ordered so to say I'm AGVRIVATED IS AN UNDERSTATEMENT. The caee they sent me isn't worth 50 $ as it.doesnt have anything that the $50 cases come with the fact that I had to wait over 2 wks only to get a Sent a cheaper case in the wrong. Color an the phone co wants to. Charge me $800 bcuz I haven't sent my old phone in yet as I hve been waiting on my. Case

I receive my case for an iphone 16pro, but due to circumstances bought an iphone 16 promax, so obviously the case was the wrong size. E mailed them to return, got offer of new one half price to fit. Emailed again saying I wished to return, response was to return to China, cost of post £18.75, so wrote twice and said I would accept half as a refund. This has received no reply. Please check before buying from China, albeit I thought this was a US company as they have a Miami address!